Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.
This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
Radio stations in the UK are regulated by law. The regulator is Ofcom, which awards licences and regulates content in accordance with the Broadcast Code.
Heart works to operate within all of the conditions of its licence and the Code and welcomes comments about its output from listeners and advertisers.
If you want to complain, please contact the Programme Controller on 0117 9005320 or by email . Your comments will be responded to promptly and will be fully investigated.
Ofcom requires that we maintain a public file. The information and links below make up the Public File for Heart 103 (Bath) and contain further details of the licence under which we operate. You can find more information on the public file on the Ofcom website.
Heart 103 broadcasts to Bath and the surrounding area on 103FM, and online at heart.co.uk.
You can write to:
Heart 103, 1 Passage Street, Bristol BS2 0JF.
You can e-mail us by clicking the 'Contact Us' link or you can phone the main switchboard on 0117 9843200 . To contact an on-air presenter phone on 0345 4810088 and the Sales Team on 01225 545060
News Bulletin Schedule including which bulletins provide local news and which provide only UK-wide bulletins.
Heart 103 (Bath) broadcasts locally produced news bulletins hourly between 0600 and 1800 weekdays, and 0600 and 1200 at weekends. In addition to these, locally produced news, containing national content, is broadcast between 5am and 7pm weekdays.
Recent News stories
Contact details for the News team
Telephone 01225 545055
The programme schedule
Click here for the Heart programme schedule.
There are 3 hours of automation between 0100 and 0400 Monday to Friday.
On a Friday night there are 4 hours of automation between 2200 and 0200 (Saturday morning).
Saturday day afternoons between 1600 and 1900 is pre-recorded.
Sunday morning is automated between 0000 and 0200.
The amount of local programming per day produced by the station.
All of the station's weekday peaktime output (0600-1000, 1600-1900) output is produced and presented from our local studios. Our peak time Weekend morning shows (0800-1200 Saturday and Sunday) are also produced and presented from our local studios. Off peak programming and high profile peak time weekend programming (including Toby Anstis, Nick Snaith Emma Bunton, Jason Donovan, The Late Show, Simon Dale are produced at various studios, owned and operated by parent company Global Radio.
Ofcom Localness Guidelines
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read below.
In addition all local radio stations have written ‘formats' that they must follow at all times. You can read ours below.
If you have a complaint to make about this station, in the first instance you should contact the programme controller at the address below. If you are unhappy with the response you have received, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this.
Station Contact details
The address is:
Heart 103 (Bath), 1 Passage Street, Bristol BS2 0JF
Events/charities support or coverage
Have a Heart is Heart’s own charity whose aim is to make life better for disadvantaged children. Working with charity partners, it makes a direct impact on the lives of these children living in the areas that Heart broadcasts to. In previous years we have supported Starlight Children's Foundation, Children's Hospices UK & ChildLine. Please see the Have a Heart section of this website for details of who Have a Heart is currently supporting.
Have a Heart raises money through a variety of means, including the Have a Heart Appeal each Spring, overseas challenges, on-air fundraising initiatives and one-off events.
We also act as media partner and supporter Cancer Research's Race for Life . Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.
Recent programme and/or news highlights
We recently covered the Taste of Bath festival, the weekend of concerts by Meatloaf, Boyzone and Katie Melua, and the arrest of two men charged with the murder of Ben Foster
Any other issues or areas of interest likely to impact on localness
There are no current issues that impact on the localness of the station.
You can check out our latest playlist by clicking here
Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.
The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd. Both companies are based at 30 Leicester Square, London WC2H 7LA.
Heart TV can be contacted in the following ways:
• via post at 30 Leicester Square, London WC2H 7LA
• via email at email@example.com
• or via telephone number: 020 7766 6000
Ofcom can be contacted via post as follows:
Television Broadcast Licensing (5th Floor)
2a Southwark Bridge Road
In addition, viewers can correspond with Ofcom via its website at:
Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.
If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
0844 372 2300
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras. Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
Alternatively, you can write to us. Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.
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