Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

1. News Bulletin Schedule

Heart 96-103 broadcasts locally produced news bulletins hourly between 0600 and 1200 weekdays, and 0800 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast at 5am and 7pm weekdays and 6am and 7am at weekends.

News Stories - Today's Headlines

The Heart Bristol & Somerset News team

Contact details for the News team

Our journalists are:

News Editor: Cormac MacMahon

Deputy News Editor : Duncan Cook

Journalist: George Painter

Journalist: Chas Rowe

Email  news.westcountry@heart.co.uk

Telephone: 0117 9843260

2. The Heart Programme Schedule

Heart 96-103 programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Programme Automation

Friday evenings between 19.00 and 21.00 are pre-recorded.
Saturdays between 17.00 and 21.00 are pre-recorded.

4. The amount of local programming per day produced by the station

Heart 96-103 weekday output from 6am to 10am, 4pm to 7pm, Saturday from 1pm until 5pm and Sundays from 12pm until 4pm is produced and presented from our local studios, based in Bristol. Off-peak programming (such as Toby Anstis, Nick Snaith, Club Classics, The Late Show, Emma Bunton, Margherita Taylor, Jason Donovan, JK and Lucy, Stephen and Emma and The Big Top 40 Show is produced at various studios owned and operated by Heart 96-103’s parent company, Global Radio Holdings Limited.

5. Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: www.ofcom.org.uk/static/radiolicensing/amfm/analogue-main.htm

6. Events / Charities support

Have a Heart  is Heart’s own charity whose aim is to make life better for disadvantaged children.  Working with charity partners, it makes a direct impact on the lives of these children living in the areas that Heart broadcasts to. In previous years we have supported Starlight Children's Foundation, Children's Hospices UK & ChildLine.  Please see the Have a Heart section of this website for details of who Have a Heart is currently supporting.

Have a Heart raises money through a variety of means, including the Have a Heart Appeal each Spring, overseas challenges, on-air fundraising initiatives and one-off events.

We also act as media partner and supporter Cancer Research's Race for Life .  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

In addition we support events across Bristol, Bath and Somerset – including The Bristol International Balloon Fiesta, Bristol and Bath Half Marathon, Yeovilton Airshow, The Bath and West Show and publicity for and activity at many of the Somerset Carnivals annually

7. Heart Playlist

Station Format

A locally oriented contemporary and chart music and information station for under 44s in Bristol, Bath and Somerset area

Read Ofcom's Station Format

8. Station Contact Details

Studio Telephone Number:  0845 481 00 88

Station Contact Number:  0117 9843200

Traffic & Travel Number: 0845 481 00 88

Text Number: 82122 (Start your message with the word 'WEST')

Text Messages: Start your message with WEST

News Contact Number: 0117 9843260

Sales Contact Number: 0117 9843200

PC Contact Number: 0117 98423274

9. Comment or Complain about the station

If you would like to comment or make a complaint about Heart 96-103, please email the programme controller directly paul.andrew@heart.co.uk providing details of your comment or complaint, and our programming team will help with your enquiry.

If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this: www.ofcom.org.uk/complain/

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at tv@heart.co.uk

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Ofcom
Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

In addition, viewers can correspond with Ofcom via its website at:

http://ask.ofcom.org.uk/

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
 
0844 372 2300
 
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
 
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
 
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.