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11 February 2011, 06:00
Drivers can now use the internet to report problems like potholes and fallen trees on roads in Cambridgeshire, and keep track of any repairs.
First, motorists log on to the Cambridgeshire County Council website to report a fault by clicking on a map to pinpoint the exact location.
Once an issue is reported, the person who reported it can return to the website at a later date to check progress on repairs.
It's thought the new system will also save time for County Council staff because they'll have to deal with fewer telephone calls and emails.
Repair times will also be reduced as users of of the system can be precise when reporting a fault.
County Council Deputy Leader and Cabinet Member for Highways and Access, Councillor Mac McGuire, said: "This new Highways Reporting system has streamlined the way in which our customers can report a fault on the highway network and keep themselves fully informed on the progress being made to repair or rectify the problem.
It's another example of the County Council's commitment to putting the customer first and keeping them at the heart of everything we do in Cambridgeshire."