Firm Pours Cash Into New Water Projects

Work's going into full-flow by Anglian Water into a £5 billion improvement works across the east of England much of at the Grafham Water works near Huntingdon.

The water company will be investing in the areas that customers said matter most to them during Anglian Water's biggest ever public consultation. The Business Plan this shaped is supported by more than 90 per cent of customers.

The plan promises to deliver a £60m war on leakage; investment to ensure resilient water and water recycling services, to protect customers and the environment from severe weather such as drought and flooding; and commitments to tackle the impacts of climate change.

Martyn Oakley, Anglian Water's Director of Customer Service said:

"There is also a pledge on the cost of living, while, committing to this multibillion pound investment programme, average customer bills are dropping by 7 per cent this year - the biggest percentage fall of all other water and sewerage companies in the UK. We've also introduced a brand new tariff for those struggling to pay and the Anglian Water Assistance Fund has been increased to £1m to help customers facing real financial hardship."

The average annual bill has dropped by £29 to £402 this year, or £1.10 per day.  Customers with a water meter pay even less, with the average bill dropping to £371.

Projects will be starting right across the region this week, delivered by Anglian Water and its carefully selected supply chain partners which have signed new contracts that could run for 15 years - an industry first.  These longer partnerships will make the business even more efficient, collaborative and innovative, while ensuring customers are completely satisfied with the service they receive, at a price that is also as low as possible until the end of the decade.

The supply chain partners will deliver an extensive programme of work between now and 2020 but they will only recover head office costs and earn profit when they outperform Anglian Water's business plan.

Projects include: 

  • £19m in the first year of the Plan to keep leakage levels the lowest in the UK. This is part of a five year, £60m war on leakage
  • £22m to improve the resilience of our network from Grafham Water Treatment Works, which supplies water for over 1.5 million people
  • £42m investment at the water treatment works and water recycling centre in Norwich. These schemes have been designed to protect the natural environment in the River Wensum and support the predicted growth of Norwich
  • £3.5m for flood projects that will help to overcome the challenges of complex, multi-owned, and interconnected drainage networks
  • £10m to connect hundreds more homes to the mains sewerage network for the first time in the next year, with more than £70m investment over the five years
  • Over £10m to improve and protect our coastline and the region's coastal waters
  • £60m to protect the natural environment and improve the raw water quality of the rivers and watercourses we rely on to provide our drinking water
  • £1m a year in the Anglian Water Assistance Fund to help those customers who are in financial hardship and need it the most
  • Free water efficiency home audits and water saving devices for customers across the entire Anglian Water region as part of an enhanced water efficiency offering

For Bedfordshire, Northamptonshire and Cambridgeshire:

  • £22m to improve the resilience of our network from Grafham Water Treatment Works, which supplies water for over 1.5 million people

For Cambridgeshire:

  • £12m to continue the upgrade work at Cambridge Water Recycling Centre
  • £1.5m to protect the natural environment
  • Thousands of pounds and additional resources to deliver catchment management to protect the natural environment and improve the raw water quality of the rivers and watercourses we rely on to provide our drinking water.
  • Extend our services for development in places like Alconbury
  • £4m for first time sewerage systems, connecting people to mains sewers (Woodwalton and Hamerton)
  • £200k improving our WRC at Holme
  • Other works improvements at Flag Fen, Coton, Papworth, Fen Drayton, Burwell, and Teversham

Anglian Water has also introduced a new tariff to help those customers who may struggle to pay their water or sewerage bill where it accounts for a significant proportion of their disposable income.

The LITE (Low Income Tariff for Eligible Households) tariff will be independently means-assessed by Citizen's Advice Bureau (CAB) Northampton and provide a discount on eligible customer's bills according to their individual circumstances.

As well as making a recommendation to Anglian Water about someone's eligibility for the tariff, CAB Northampton will also be supporting applicants to increase their income, to reduce their water usage and to signpost or refer them to sources of local advice.

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