Peterborough Based Thomas Cook Let Passengers Cancel Tunisia Bookings For Free
27 June 2015, 11:23
Peterborough based travel firm Thomas Cook have confirmed any passengers due to travel to Tunisia before 5th July can cancel or amend their booking for free.
The company have released a statement, saying:
"The health and safety of our customers is our absolute priority, and Thomas Cook can confirm that we have sent an additional flight to Tunisia this morning to repatriate our customers who wish to return home and we have a second flight due to depart later today. These two flights are in addition to our seven scheduled flights for today and eight departing tomorrow.
"We are committed to doing everything we can to support our customers who want to depart, and will continue to closely monitor the situation. If there is further demand we will provide additional capacity to ensure all customers who would like to come back to the UK can do so safely and as soon as possible.
"We can confirm that the reported hotels are not offered by Thomas Cook, and that none of our customers or staff were in residence at the time of the incident. However, we do currently have customers staying in other parts of the resort, and our experienced teams on the ground are continuing to offer every support to them and their families at this difficult time. Thomas Cook would like to extend its most sincere condolences to the family and friends of those affected.
"Our customers' welfare remains our primary concern, and we are continuing to liaise closely with our overseas team and the FCO.
"In light of the events in Tunisia on Friday 26th June, Thomas Cook is offering customers due to travel to Tunisia up to and including 4th July the opportunity to cancel or amend their holiday free of charge. For those travelling from 5th July, we are offering to amend their bookings to Tunisia free of charge for holidays departing up to and including 31st July 2015."