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8 August 2014, 05:32
CQC finds significant concerns at Werrington Lodge care home in Peterborough.
The Care Quality Commission (CQC) has warned national care provider Barchester Healthcare Homes Limited to make improvements at its Werrington Lodge care home in Peterborough to ensure everyone who lives there receives the quality of care and support they are entitled to expect.
During unannounced inspections which took place on 8 and 12 May 2014, CQC found a number of significant concerns, including:
As a result, CQC made immediate referrals to Peterborough Council's Safeguarding Vulnerable Adults team. In addition, Barchester Healthcare Homes Limited was served with eight formal warning notices under the Health and Social Care Act 2008, requiring immediate action to ensure the safety and welfare of the people at the home.
A further inspection was conducted on 12 June to check that the provider had taken the action necessary to address the concerns identified at the May inspection.Inspectors found that some improvements had been made, including:
Malcolm Bower-Brown, Deputy Chief Inspector of Adult Social Care, said:"When our inspectors visited Werrington Lodge on 8 May they were shocked by what they found. Every care provider has a duty to ensure their services are safe, effective, caring, well led, and responsive to people's needs.
"But at Werrington Lodge we found significant shortfalls against national standards in each of these areas and have warned Barchester Healthcare Homes Limited that they must take action to ensure the people living in the home receive the quality of service they are entitled to expect.
"Although at our inspection on 12 June we found some progress had been made, there is much work still to be done to deliver the required improvements and ensure these can be sustained for the future.
"We will return to Werrington Lodge shortly to conduct a further unannounced inspection. In the meantime we continue to monitor the situation extremely carefully, working alongside Peterborough City Council and other agencies to ensure the safety and welfare of everyone who lives at the home.
CQC is the independent regulator of health and care services in England and if anyone has concerns about this or any other registered service, please contact us immediately".
Werrington Lodge have said:
'We were made aware of these findings in May and June and we took immediate action.
"We were deeply concerned that the home was below the standards we expect for our residents. We have made investment in a number of areas including training for current staff and adding more staff to the team.
"This includes additional nurses on the team, a senior nurse supervising each shift, plus daily support from our most senior and specialist staff. We have also transformed the environment with refurbishments.
"Since the inspections in May and June we know we have made progress and this has been recognised by external parties involved - the Care Quality Commission and the Council. Everyone is dedicated to providing the best possible care and we know things have improved and continue to improve. We would like to thank residents and relatives for their continued support."