Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin Schedule

Heart broadcasts news bulletins containing a mix of local, national and world stories every half-hour between 0600 and 0900 and hourly from 1000 until 1900 on weekdays. At the weekend, bulletins containing local, national and world news are broadcast on Heart between 0800 and 1100. Additional national bulletins are broadcast at other times during off-peak periods.

Click here for today's news from Heart

Contact the News team:

Katie Burnett, Head of News - 01223 623832

The programme schedule

Heart's programme schedule can be found by clicking here .

Programme Automation

There are 3 hours of automation between 0100 and 0400 Monday to Friday.
On a Friday night there are 4 hours of automation between 2200 and 0200 (Saturday morning).
Saturday day afternoons between 1600 and 1900 is pre-recorded.
Sunday morning is automated between 0000 and 0200.

The amount of local programming per day produced by the station

All of Heart's peak time output (0600-1000 and 1600-1900 weekdays and 0800-1200 weekends) is produced and presented from our studios in Cambridgeshire.

Outside of these times, programming is produced at various studios owned and operated by Heart's parent company Global Radio.

Ofcom Localness Guidelines and how to complain to Ofcom

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read by following the link at the bottom of the page.

In addition all local radio stations have written ‘formats' that they must follow at all times. You can read ours by clicking on the link below. If you have a complaint to make about this station, in the first instance you should contact the programme controller at the address below. If you are unhappy with the response you have received, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this and can be found here .

 

Station Contact details

Heart's address is:
Heart
Enterprise House
Vision Park
Chivers Way
Histon
Cambridgeshire
CB24 9ZR

Main Office number: 01223 623810
Sales: 01223 623810
News: 01223 623830
Studio: 0845 481 00 22

Managing Director: Sharon Rush     

Programme Controller: Freddie Scherer

Events/charities support or coverage

Have a Heart is Heart's registered charity. It has been running for over 10 years - in that time, over £350,000 has been raised and distributed to community projects ranging from the purchase of minibuses for the disabled to funding play equipment for disadvantaged children.

The charity's aims are simple: to assist community projects and individuals in the station's broadcast area by offering support, expertise and influence.

Heart also offers publicity to a wide range of local organisations and charities on air and online

Visit the Have a Heart charity section here .

Recent programme and/or news highlights

Every year Heart attends the Cancer Research UK Race for Life at Jesus Green in Cambridge and Ferry Meadows in Peterborough. The races this year were fully subscribed and saw thousands of women run for a great cause. Heart presenters compered at the events and participants' stories were broadcast on air and featured online. Heart is also the radio partner for many key events in and around Cambridge and Peterborough, including Newmarket Nights, Christmas Lights, Midsummer Common Fireworks 2009, Nene Park Trust Birthday Celebrations, Great Eastern Run 2009 and many more.

Any other issues or areas of interest likely to impact on localness

There are no current issues that impact on the localness of the station.

The station's playlist

Heart plays music from the past three decades. We sometimes play popular current tracks more frequently than other songs. For details on our current playlist, click here .

Technical details

Heart broadcasts on 103.0 FM in Cambridge, 102.7 FM in Peterborough and on 97.4 FM from transmitters in Haverhill and Newmarket. Plus we are on DAB digital radio (Cambridge multiplex) and online for UK listeners at heart.co.uk