Public File - Cambridgeshire
Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.
This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
News Bulletin Schedule
Heart broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, locally produced news, containing national content, is broadcast between 0500 and 1900 weekdays.
Click here for today's news from Heart
Contact the News team:
Tom Horn, Head of News - 01223 623831
The programme schedule
Heart's programme schedule can be found by clicking here .
Programme automation and pre-recording
There is no automation.
Friday evenings between 1900 and 2100 is pre-recorded.
Saturday day afternoons between 1700 and 2100 is pre-recorded.
The amount of local programming per day produced by the station
All of Heart's peak time output (0600-1000 and 1600-1900 weekdays, 1300-1700 Saturdays and 1200-1600 Sundays) is produced and presented from our studios in Cambridgeshire.
Outside of these times, programming is produced at various studios owned and operated by Heart's parent company Global Radio.
Ofcom Localness Guidelines and how to complain to Ofcom
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read by following the link at the bottom of the page.
In addition all local radio stations have written ‘formats' that they must follow at all times. You can read ours by clicking on the link below. If you have a complaint to make about this station, in the first instance you should contact the programme controller at the address below. If you are unhappy with the response you have received, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this and can be found here .
Station Contact details
Heart's address is:
Main Office number: 01223 623810
Sales: 01223 623810
News: 01223 623830
Studio: 0845 481 00 22
Managing Director: Sharon Rush
Programme Controller: Freddie Scherer
Events/charities support or coverage
Have a Heart is Heart’s own charity whose aim is to make life better for disadvantaged children. Working with charity partners, it makes a direct impact on the lives of these children living in the areas that Heart broadcasts to. In previous years we have supported Starlight Children's Foundation, Children's Hospices UK & ChildLine. Please see the Have a Heart section of this website for details of who Have a Heart is currently supporting.
Have a Heart raises money through a variety of means, including the Have a Heart Appeal each Spring, overseas challenges, on-air fundraising initiatives and one-off events.
We also act as media partner and supporter Cancer Research's Race for Life . Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.
Recent programme and/or news highlights
Every year Heart attends the Cancer Research UK Race for Life at Jesus Green in Cambridge and Ferry Meadows in Peterborough. The races this year were fully subscribed and saw thousands of women run for a great cause. Heart presenters compered at the events and participants' stories were broadcast on air and featured online. Heart is also the radio partner for many key events in and around Cambridge and Peterborough, including Newmarket Nights, Christmas Lights, the Midsummer Common Fireworks and Peterborough Firework Fiesta.
Any other issues or areas of interest likely to impact on localness
There are no current issues that impact on the localness of the station.
The station's playlist
Heart plays music from the past three decades. We sometimes play popular current tracks more frequently than other songs. For details on our current playlist, click here .
Heart broadcasts on 103.0 FM in Cambridge, 102.7 FM in Peterborough and on 97.4 FM from transmitters in Haverhill and Newmarket. Plus we are on DAB digital radio (Cambridge multiplex) and online for UK listeners at heart.co.uk
Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.
The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd. Both companies are based at 30 Leicester Square, London WC2H 7LA.
Heart TV can be contacted in the following ways:
• via post at 30 Leicester Square, London WC2H 7LA
• via email at firstname.lastname@example.org
• or via telephone number: 020 7766 6000
Ofcom can be contacted via post as follows:
Television Broadcast Licensing (5th Floor)
2a Southwark Bridge Road
In addition, viewers can correspond with Ofcom via its website at:
Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.
If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
0844 372 2300
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras. Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
Alternatively, you can write to us. Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.
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