Thomson Cruise Terms and Conditions

All this week on Heart, we're giving you the chance to text to win and donate with Thomson Cruises, who have kindly given us an all-inclusive Canarian Flavours cruise. You can text to win this all week. The terms and conditions are below. Good luck!

terms and conditions image


1.     The following rules (“Rules”) together with Global Charities ("Global Charities") general and competition terms and conditions (the “Terms and Conditions”) (which can be found at ) apply to the ‘Global’s Make Some Noise Text Competitions’ ("the Competition") which will run from 6am on 26th September 2016 – 8.30am on 30th September 2016 (“the Duration”).

2.     The "Radio Station" advertising the competition is Heart Four Counties, Heart Essex, Heart Cambridgeshire, Heart East Anglia and Heart Hertfordshire.

3.     Anyone who enters the Competition (an “Entrant”) will be deemed to have understood these Rules along with the Terms and Conditions and will be bound by them.  The Terms and Conditions are available on request from Global Charities.

Details of the Competition:

4.     To enter the Competition an Entrant must send a text message with the word CRUISE to 82122 (the “Text Message Line”). Text messages will be charged at standard network rate. If you text after the closing time you will not be entered but may still be charged. The Text Message Line will open at 6am on 26th September 2016 (the “Opening Time”) and close at 8.30am 30th September 2016 (the “Closing Time”).

5.     After entering the Competition, participants will receive a bounceback text message informing them that a voluntary donation to Global’s Make Some Noise (registered charity 1091657 (England & Wales) & SC041475 (Scotland)) of £3 will be taken automatically an hour (60 minutes) after the time the first text was received, unless they reply with the word STOP.  The £3 donation will be taken from the mobile phone used to enter the Competition and 100% of the donation will go to Global’s Make Some Noise.

6.     For the avoidance of doubt, you do not need to donate in order to be eligible for entry to the competition.  Anyone who replies STOP to the first bounceback message and thereby opts out of donating £3 to Global’s Make Some Noise will still be included in the prize draw.

7.     After the lines close at 8.30am on 30th September 2016, a random draw will take place of all eligible entries received between the Opening Time and the Closing Time to determine the winner.  All winners will be required to talk to the presenter/s and a call will be recorded with the presenter/s and played on-air.  If the entrant fails to answer their phone, are driving, or if any fault occurs immediately prior to or during these calls and it is not possible to re-establish contact with the caller, another contestant will be selected at random.  The producer’s decision is final.


8. You must be over 18 to enter the Competition.

9.  You can enter as many times as you like, however you must text STOP after each entry to opt out of donating £3 to Global’s Make Some Noise.


10.  The prize consists of: A seven-night all-inclusive Canarian Flavours cruise for two people on board Thomson’s newest ship – the stunning TUI Discovery 2 including flights from London Stansted Airport.

11. No substitute prizes or cash alternatives are available.

12. The prize is non transferable.

13. This prize is for two people and is a seven-night all-inclusive Canarian Flavours cruise on board the TUI Discovery 2 departing on Friday 6th October 2017 subject to availability. The prize must be booked by November 30th 2016 with the team at Thomson Cruises.


Flights are from London Stansted Airport. One piece of hold luggage per passenger.

Flights are subject to availability. Please note that we can’t guarantee that we will be able to book specific fight times and can’t be held responsible for changes to flight schedules.

Airport transfers in the destination country are included. Transfers in the UK are NOT included.


A seven-night all-inclusive Canarian Flavours cruise departing Friday 6th October 2017.

Cabin: Outside on Decks 2/3 Board: All Inclusive as standard.

  • Friday (Day 1) Santa Cruz, Tenerife
  • Saturday (Day 2) Las Palmas, Gran Canaria
  • Sunday (Day 3) San Sebastian, La Gomera
  • Monday (Day 4) Funchal, Madeira
  • Tuesday (Day 5) At Sea…
  • Wednesday (Day 6) Arrecife, Lanzarote
  • Thursday (Day 7) Puerto Del Rosario, Fuerteventura
  • Friday (Day 8) Santa Cruz, Tenerife

TUI UK Ltd reserves the right to substitute a prize of equal or greater value should circumstances make this necessary.


Once cruise has been confirmed, the prize cannot be amended.

It is the responsibility of the winner to ensure they have the correct visa, valid passport and travel insurance.

Winners will be subject to Thomson Cruises’ standard conditions of carriage which can be viewed here: . The cruise holiday prize does not include pre-bookable cabin service, travel insurance, visas, personal expenses or spending money. Competition is not open to employees or immediate families of TUI AG Group of companies. The prize is not transferable; no cash alternative can be substituted for any prize and no alternatives will be offered. Thomson Cruises is a trading name of TUI UK Limited, a member of TUI Group. Registered Office: TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Registered in England No: 2830117. ATOL No: 2524. ABTA No: V5126.


At least one member of the group must be over the age of 18.

The Promoters are Global Radio, registered with Phonepay Plus (ORG832-96388-41101) and Global Charities, registered with Phonepay Plus (ORG831-51159-55647).

Service Provider: Global Radio Services Ltd., 30 Leicester Square, London, WC2H 7LA.  If you are having problems using our text entry service or feel a donation has been taken from your bill unfairly, please have a look at our FAQs at or alternatively contact our customer helpline on 03333 212 196.

Prize subject to availability.

If the prize is unavailable due to any unforeseen circumstances, Thomson will endeavour to find an alternative date or cruise.

Online Activity dates: Monday September 26th at 06.00 until Friday September 30th at 08.30 … this will run on: Heart Four Counties, Heart Essex, Heart Cambridgeshire, Heart East Anglia and Heart Hertfordshire.

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