Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator.

Heart Colchester’s Programme Schedule 

Heart Essex’s programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Pre-recorded Output 



Friday evenings between 1900 and 2100, Saturday afternoons between 1700 and 2100 and Sunday evenings 1900 to 2200 are pre-recorded. 

The amount of local programming per day produced by the station

Heart Colchester’s weekday output from 6am-10am, 4pm to 7pm and weekends from 1pm until 5pm (Saturday) and 12pm until 4pm (Sunday) is produced and presented from our local studios, based in Chelmsford. Off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, The Wind Down, Emma Bunton , Mark Wright, Stephen & Emma, JK & Lucy, Jason Donovan and The Big Top 40 Show is produced at various studios owned and operated by Heart Colchester's parent company, Global Radio Holdings Limited.

 

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: http://www.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm

Events / Charities support

Have a Heart is Heart’s own charity whose aim is to improve the lives of disadvantaged children living in the communities that Heart broadcasts to. 

Since its launch in 2009, Have a Heart has raised over £3.5million for a range of charities including Children's Hospices UK (now known as Together for Short Lives), ChildLine, Starlight Children's Foundation, Make a Wish Foundation® UK and Rays of Sunshine.

Have a Heart raises money through a variety of means, including the annual Have a Heart Appeal, overseas trekking challenges, running events and other on-air fundraising initiatives.

Have a Heart is a registered charity in England & Wales (1091657) & Scotland (SC041475); find out more about our work in the Charity section of heart.co.uk or email haveaheart@heart.co.uk

Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

 

Heart Essex’s Playlist

Station Format

A LOCALLY ORIENTED CONTEMPORARY AND CHART MUSIC AND INFORMATION STATION FOR UNDER 44s IN THE COLCHESTER AREA.

Read Ofcom's Station Format (Word file)  

Station Contact Details

Studio Telephone Number 01245 52 52 52

Station Contact Number 01245 52 45 00

Traffic & Travel Number 01245 52 45 55

Text Number 82122

Text Messages: Start your message with ESSEX

News Contact Number 01245 52 45 58

Sales Contact Number 01245 52 45 28

PC Contact Number 01245 52 45 00

 

Comment or Complain about the station

If you would like to comment or make a complaint about Heart Essex, please email james.keen@heart.co.uk providing details of your comment or complaint, and our programming team will help with your enquiry.

 

Heart TV 



Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.


Heart TV can be contacted in the following ways:



•    via post at 30 Leicester Square, London WC2H 7LA



•    via email at tv@heart.co.uk



•    or via telephone number: 020 7766 6000



Ofcom can be contacted via post as follows:



Ofcom

Television Broadcast Licensing (5th Floor)

Riverside House

2a Southwark Bridge Road


London

SE1 9HA


In addition, viewers can correspond with Ofcom via its website at:



http://ask.ofcom.org.uk/


Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.


If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
 


0844 372 2300
 

Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
 

Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.


Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.


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