999 - "I've Lost My Glasses".

Devon and Cornwall Police revealed that a woman standing outside Specsavers who could not find her glasses was just one of a number of 999 calls made. 

Now the force has urged people to "think first'' before phoning the emergency number, having reported an increase in the number of callers contacting the emergency 999 number with non-urgent matters. 

In the last month, 999 calls to Devon and Cornwall Police rose by 40% at peak times - the majority of them non-urgent or in some cases reporting matters that are not dealt with by the police. 

Inappropriate calls that have been clogging up the emergency phone lines range from problems with utilities to complaints about noise. 

LISTEN HERE: Supt Craig Downham

The force's call handlers, who are trained in dealing with emergencies, said one woman called to say she was standing outside Specsavers and could not find her glasses. 

Another woman called 999 and asked the call handler if officers could come to her house and test her plug sockets to see if they were working correctly. 

When the woman was challenged about calling the emergency number rather than an electrician, she said she had also called the fire service and they refused to help. 

In one of a number of calls about noise complaints, a man from the Helston area in Cornwall called 999 and stated it was not an emergency or a crime but more of an annoyance that his neighbour was playing his radio loudly. 

Devon and Cornwall Police said officers do not deal with noise complaints and it is the responsibility of the council to deal with noise issues.

In another example of inappropriately using the 999 number, a woman called to say she had just got out of a taxi and had left her handbag in it.

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