Public File

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin schedule

Heart 103  broadcasts bulletins produced at our sister station in Cardiff hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, Global produced news containing national content, is broadcast at 5 and 5.30am weekdays

News stories - today's headline news

The Heart North West and Wales Newsteam

Contact details for the News team

Our journalists are:

Mair Thomas, Welsh Broadcast Journalist - 01978 722230

Sion Pritchard, Welsh Broadcast Journalist (based in Cardiff) – 02920 942940


Telephone: 02920 942940

Fax: 02920 942909

The Heart North West and Wales Programme Schedule

Heart 103’s  programme schedule can be found here . This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Pre-recorded Output

Friday evenings between 1900 and 2100 and Saturday afternoons between 1700 and 2100 are pre-recorded.

Between 1-2pm weekdays is automated locally

The amount of local programming per day produced by the station

Heart Anglesey’s weekday output from 6am-10am, 1pm to 7pm and Saturdays between 9am and 5pm and Sundays from 12pm until 4pm and 7pm-10pm is produced and presented from our local studios, based in Wrexham.   Off-peak programming (such as Toby Anstis, Club Classics, The Late Show, Emma Bunton , Mark Wright, Stephen & Emma, JK & Lucy and The Big Top 40 Show is produced at various studios owned and operated by Heart 103's parent company, Global Radio Holdings Limited.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here:

Events / Charities support

Have a Heart  is Heart’s own charity whose aim is to improve the lives of disadvantaged children living in the communities that Heart broadcasts to.  Since its launch in 2009, Have a Heart has raised over £3.5million for a range of charities including Children's Hospices UK (now known as Together for Short Lives), ChildLine, Starlight Children's Foundation, Make a Wish Foundation® UK and Rays of Sunshine.

Have a Heart raises money through a variety of means, including the annual Have a Heart Appeal, overseas trekking challenges, running events and other on-air fundraising initiatives.

Have a Heart is a registered charity in England & Wales (1091657) & Scotland (SC041475); find out more about our work in the Charity section of or email  

Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

Heart's Playlist

Station Format

A bilingual music and information station centring firmly on the tastes and interests of the Caernarfon area, evenly blending both English and Welsh throughout it's music and speech output

Read Ofcom's station format

Station Contact Details

Studio telephone number – 01248 670 707

Station contact number – 01248 673 400

Traffic and travel number – 01248 673 437

Text number – 82122 start your text with ‘Calon’

News contact number - 02920 942940

Sales contact number – 01978 722200

Programme Controller contact number – 01978 722224

Comment or complain about the station

If you would like to comment or make a complaint about Heart Anglesey and Gwynedd please email  providing details of your comment or complaint, and our programming team will help with your enquiry.

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road

In addition, viewers can correspond with Ofcom via its website at:

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
0844 372 2300
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.

Recently Played Tracks

On Radio: Owain Llyr

2pm - 7pm

Text 'Calon' to 82122

Owain Llyr

On TV: iHeart Take That

2pm - 4pm

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