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26 November 2013, 18:25
Engineers say they've restored gas supplies to a Dorset village after some were left without for two days.
Southern Gas Networks say a problem at a local pressure reduction station resulted in the loss of supplies on Sunday. More than 600 homes were affected - with claims as many as 1,200 were without gas.
The firm made electric heaters and hotplates available at their incident centre at the Village Hall on High Street.
A Southern Gas Networks spokesperson said:
"Following fantastic efforts from our engineers this morning, gas is now available to all residents in Lytchett Matravers.
"If you were not at home when our engineer called, we would have a left a card with our contact details. Please call us on 0845 070 1811 when you return and we will arrange for an engineer to revisit your property as soon as possible to reconnect your gas supply.
"For security reasons, you should always check the identity of anyone calling at your home. Our engineers carry a laminated
identity card bearing the name of Southern Gas Networks, and you should always ask to see the identification card of anyone calling at your home.
"If you are in any doubt, please refuse entry and seek assistance from a neighbour or relative or call the telephone number on the identification card.
"You will be compensated for the time you were without gas. After the first 24 hours, you will receive £30 for each 24-hour period you were without gas. This will be paid to you automatically through your gas supplier and appear as a credit on your next gas bill.
"Our incident centre at the Village Hall will remain open until 8pm this evening. You can also call our 24-hour Customer Service team on 0845 070 1431 should you have any further questions or concerns.
"We would like to thank all the residents of Lytchett Matravers for their patience and understanding while we have worked to restore gas supplies. "