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25 September 2014, 16:23
Tesco says tests to find out how contaminated diesel got into its petrol station in Poole are ongoing.
It's thought more than 100 drivers have contacted the store after breaking down. Some were told their vehicles needed more than five thousand pounds worth of repairs to their fuel systems.
They had all filled up at the supermarket's garage in Branksome last Thursday (Sept 18).
The supermarket says it's contacted everyone who complained and is 'proceeding on an individual, case by case basis to resolve their problems'.
A Tesco spokesman said:
"We're in touch directly with all the customers who are known to have been affected and we'll ensure that customers are reimbursed for the cost of any necessary repairs.
"We know customers want to understand how the contamination happened and we are conducting an urgent investigation. This involves complex testing and we want to take the time to make sure we know exactly what happened.
"We will be back in touch with customers as soon as we have more details for them."
The number for customers to call if they believe they are affected is 0800 50 55 55.
Tesco says all the information it has points to this problem being confined to one petrol station only and there is no evidence to suggest other petrol stations are affected.
It has a dedicated team in its customer service centre dealing with the issue and supporting affected customers.
The store says it's "providing courtesy cars where possible and reimbursing the cost of repair work to vehicles where appropriate".