Lamex Stadium Staff Allegedly Asked Female Away Supporters To Lift Their Tops
Luton: Consumer Survey Says Airport Is "Gloomy"
The Which? consumer organisation has polled passengers to rate the UK's airports; Luton comes at the bottom of 35 terminals.
In a poll of more than 11,500 passenger experiences, London Southend fared best, achieving an impressive customer score of 84%. In contrast, travellers flying from London Luton airport typically faced a less than positive experience, with its terminal receiving a poor customer score of just 43%.
Which? suggests travellers wanting to fly from a London airport should consider London Southend - where members top-rated it as the No.1 UK airport with speedy check-in and arrivals.
But Which? members who passed through Luton airport on their travels were typically not so impressed with their experience.
The UK’s fifth busiest airport achieved a customer score of just 43% for the overall airport experience, scoring two out of a possible five stars almost across the board, including its speed of check-in, passport control queues, airport design and its toilets.
Which? members described Luton airport as ‘dark and gloomy’ and ‘poorly designed and poorly signed inside and out’.
London Heathrow’s Terminal 1 (45%) and Terminal 3 (46%) also scored poorly, receiving only two stars for airport design.
Which? executive director, Richard Lloyd, said: "Our research shows a jumbo jet-sized gap in the performance of UK airports with smaller terminals generally performing better. It is clear some of our major airports have some work to do if they are to keep more of their passengers satisfied."
15 Year-Old Boy He Tried To Meet Was A Paedophile Investigator
University of Bedfordshire Opens Clearing Support For Students In Beds & MK
100% Of Breast Cancer Patients Also Said They Had All The Information They Needed
Recently Played Tracks
Now playing: The best feel good music
Deposit £10 to get a £40 Welcome Bonus - That's £50 to play bingo, slots and more!*
Over 50 tracks to make you feel-good. New album out now...
Find your local four day weather report here.
What's happening on the roads where you are?
Make Heart the soundtrack to your day and you could be a winner with great prizes up for grabs throughout the day.
Find out more about some of the companies advertising on Heart.
Get some great ideas on how to advertise your business on radio, online and on mobile.