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13 December 2011, 16:18
Heart's been finding out what rail passengers in Essex can expect when Abellio starts operating here in February 2012.
The Dutch firm will take over from National Express East Anglia after winning the 29-month contract.
It is promising more reliable, safer, cleaner trains, punctual services and improvements at stations across the region.
Among the highlights:
It is also looking at bringing in mobile ticketing and 'print at home' options - like you can do with plane tickets - to make it easier to buy train tickets.
The company will be responsible for around 3,000 staff and says numbers could be increased slightly to provided additional security on trains to make people feel safer and catch fare dodgers.