Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community. Radio stations in the UK are regulated by law. The regulator is Ofcom, which awards licences and regulates content in accordance with the Broadcast Code.

Heart works to operate within all of the conditions of its licence and the Code and welcomes comments about its output from listeners and advertisers.

If you want to complain, please contact the Programme Controller on 01392 354 200 or by email by using the link at the bottom of the page. Your comments will be responded to promptly and will be fully investigated.

Ofcom requires that we maintain a public file. The information and links below make up the Public File for Heart (South West) and contain further details of the licence under which we operate. You can find more information on the public file on the Ofcom website.
Heart South West broadcasts to Plymouth and the surrounding area on 97.0FM, and 96.6FM, 97.0FM and 103.0FM to Exeter and surrounding area, 96.4FM in Torbay, 100.5FM, 100.9FM, 101.2FM and 101.9FM in the South Hams, 96.2FM and 97.3FM in North Devon, 105.1 and 107.0 in Cornwall and online at heart.co.uk.

You can write to
Heart (South West), Hawthorn House, Exeter Business Park, Exeter, EX1 3QS.
You can e-mail us by clicking the 'Contact Us' link at the top of the page or you can phone the main switchboard on 01392 354 200. To contact an on-air presenter phone on 0845 373 7777 and the Sales Team on 01392 354 200

1. News Bulletin Schedule including which bulletins provide local news and which provide only UK-wide bulletins.
Heart (South West) broadcasts news bulletins on the half-hour between 0600 and 0900 and hourly from 0900 and 1900 on weekdays. During local programming for Cornwall (weekdays 16:00-19:00) there are additional news bulletins at 16:30, 17:30 and 18:30. All bulletins contain a full mix of local, national and world stories, along with appropriate weather, sport and entertainment stories. At the weekend, news bulletins containing local, national and world news are broadcast between 0800 and 1200

2. Recent News stories
Click here for recent News Stories

3. Contact details for the News team
Michaela Richards, News Editor – michaela.richards@heart.co.uk
Andy Ballantyne – andy.ballantyne@heart.co.uk
Karly Wilson - karly.wilson@heart.co.uk
Telephone 01392 354 200
Chris Lawrence - Cornwall - chris.lawrence@heart.co.uk - 01872 553400

4. The programme schedule
Click here for the Heart programme schedule.

5. The amount of local programming per day produced by the station.
Heart’s weekday daytime output (0600-1000) and (1600-1900)  and peak time weekend  (0800-1200 Saturday and Sunday) output is produced and presented from our studios in Exeter with the exception of Toby Anstis, Nick Snaith, Simon Dale and Matt Wilkinson which is produced at various studios, owned and operated by Heart’s parent company Global Radio.
Off peak programming (Matt Wilkinson, Simon Beale, Emma Bunton, Jason Donovan, Margherita Taylor, Steve Denyer, Nicola Bonn, Chris Skinner, Big Top 40) is produced at various studios, owned and operated by Heart's parent company Global Radio.

Club Classics on a Friday and Saturday night is partly pre recorded and automated programming broadcast from our studios in London.

6. Ofcom Localness Guidelines
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read below.
In addition all local radio stations have written ‘formats' that they must follow at all times. You can read ours below.
If you have a complaint to make about this station, in the first instance you should contact the programme controller at the address below. If you are unhappy with the response you have received, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this.

7. Station Contact details
Richard Spencer, Programme Controller – richard.spencer@heart.co.uk
Michaela Richards, News Editor – michaela.richards@heart.co.uk
Sara Bond, Managing Director – sara.bond@heart.co.uk                 
The address is:
Heart (Devon), Hawthorn House, Exeter Business Park, Exeter, EX1 3QS

8. Events/charities support or coverage
We support local charities every year and now operate our own registered charity, Have a Heart.  We also support various local charities by promoting charitable fairs, open days and fetes through our Angel street teams.

9. Recent programme and/or news highlights
We have recently covered the British Fireworks Championships in Plymouth, Exeter Food Fest, Torbay Harbour Festival, Ocean’s Fest in North Devon, Woolacombe Sandcastle Competition, The Devon Show, Torbay Children’s Week and Flavour Fest in Plymouth, We are currently official media partners for the Plymouth and Exeter Summer Festivals, Plymouth and Exeter Christmas Lights Switch On, Plymouth Winter Festival and have attended Race For Life events in Exeter, Torbay, Barnstaple and Plymouth.

10. Any other issues or areas of interest likely to impact on localness
There are no current issues that impact on the localness of the station.

11. Playlist
You can check out our latest playlist by clicking here