Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community. Radio stations in the UK are regulated by law. The regulator is Ofcom, which awards licences and regulates content in accordance with the Broadcast Code.

Heart works to operate within all of the conditions of its licence and the Code and welcomes comments about its output from listeners and advertisers.

If you want to complain, please contact the Programme Controller on 01392 354 200 or by email by using the link at the bottom of the page. Your comments will be responded to promptly and will be fully investigated.

Ofcom requires that we maintain a public file. The information and links below make up the Public File for Heart (South West) and contain further details of the licence under which we operate. You can find more information on the public file on the Ofcom website.
Heart South West broadcasts to Plymouth and the surrounding area on 97.0FM, and 96.6FM, 97.0FM and 103.0FM to Exeter and surrounding area, 96.4FM in Torbay, 100.5FM, 100.9FM, 101.2FM and 101.9FM in the South Hams, 96.2FM and 97.3FM in North Devon, 105.1 and 107.0 in Cornwall and online at heart.co.uk.

You can write to
Heart (South West), Hawthorn House, Exeter Business Park, Exeter, EX1 3QS.
You can e-mail us by clicking the 'Contact Us' link at the top of the page or you can phone the main switchboard on 01392 354 200. To contact an on-air presenter phone on 0845 373 7777 and the Sales Team on 01392 354 200

Friday evenings between 19.00 and 21.00 are pre-recorded.
Saturdays between 17.00 and 21.00 are pre-recorded.

1. News Bulletin Schedule including which bulletins provide local news and which provide only UK-wide bulletins.
Heart (South West) broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, locally produced news, containing national content, is broadcast between 5am and 7pm weekdays. During local programming for Cornwall (weekdays 16:00-19:00) there are additional news bulletins at 16:30, 17:30 and 18:30. All bulletins contain a full mix of local, national and world stories, along with appropriate weather, sport and entertainment stories. At the weekend, news bulletins containing local, national and world news are broadcast between 0600 and 1200

2. Recent News stories
Click here for recent News Stories

3. Contact details for the News team
Michaela Richards, News Editor – michaela.richards@heart.co.uk
Andy Ballantyne – andy.ballantyne@heart.co.uk
Carrian Jones - carrian.jones@heart.co.uk
Telephone 01392 354 200
Karly Wilson - Cornwall - karly.wilson@heart.co.uk - 01872 553400

4. The programme schedule
Click here for the Heart programme schedule.

5. The amount of local programming per day produced by the station.
Heart’s weekday daytime output (0600-1000) and (1600-1900) and peak time weekend (1300-1700 Saturday and 1200-1600 Sunday) output is produced and presented from our studios in Exeter with the exception of Toby Anstis, Nick Snaith, Simon Dale and Matt Wilkinson which is produced at various studios, owned and operated by Heart’s parent company Global Radio.
Off peak programming (Matt Wilkinson, Simon Beale, Emma Bunton, Jenni Falconer, Margherita Taylor, Steve Denyer, Mark Wright, Nicola Bonn, Roberto, JK and Lucy, Stephen and Emma, Big Top 40) is produced at various studios, owned and operated by Heart's parent company Global Radio.

Programmes presented on Friday between 1900 and 2100 and Saturday between 1700 and 2100 are pre-recorded. All other programmes are live.

6. Ofcom Localness Guidelines
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read below.
In addition all local radio stations have written ‘formats' that they must follow at all times. You can read ours below.
If you have a complaint to make about this station, in the first instance you should contact the programme controller at the address below. If you are unhappy with the response you have received, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this.

7. Station Contact details
Richard Spencer, Programme Controller – richard.spencer@heart.co.uk
Michaela Richards, News Editor – michaela.richards@heart.co.uk
Sara Bond, Managing Director – sara.bond@heart.co.uk                 
The address is:
Heart (South West), Hawthorn House, Exeter Business Park, Exeter, EX1 3QS

8. Events/charities support or coverage

Have a Heart  is Heart’s own charity whose aim is to make life better for disadvantaged children.  Working with charity partners, it makes a direct impact on the lives of these children living in the areas that Heart broadcasts to. In previous years we have supported Starlight Children's Foundation, Children's Hospices UK & ChildLine.  Please see the Have a Heart section of this website for details of who Have a Heart is currently supporting.

Have a Heart raises money through a variety of means, including the Have a Heart Appeal each Spring, overseas challenges, on-air fundraising initiatives and one-off events.

We also act as media partner and supporter Cancer Research's Race for Life .  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

9. Recent programme and/or news highlights
We have recently hosted a question and answer session with Deputy Prime Minister Nick Clegg in Exeter and provided coverage to our listeners of the Olympic and Paralympic Homecoming Parade in Plymouth. We have also covered the Royal Cornwall Show, Golowen Festival, British Fireworks Championships in Plymouth, Exeter Food Fest, Torbay Carnival, Oceanfest in North Devon, The Devon Show, and Flavour Fest in Plymouth, We are currently official media partners for Plymouth and Exeter Christmas Lights Switch Ons, and have attended Race For Life events in Exeter, Torbay, Barnstaple and Plymouth.

10. Any other issues or areas of interest likely to impact on localness
There are no current issues that impact on the localness of the station.

11. Playlist
You can check out our latest playlist by clicking here

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at tv@heart.co.uk

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Ofcom
Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

In addition, viewers can correspond with Ofcom via its website at:

http://ask.ofcom.org.uk/

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
 
0844 372 2300
 
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
 
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
 
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.