Oundle - All Gas Supplies Cut Off

19 January 2017, 17:25

National Grid Gas Electricity

National Grid engineers from around the country are heading to Oundle, after gas supplies to the whole town have been lost.

8am update, Friday:


Statement from National Grid - Last night National Grid engineers were able to gain access to two thirds of properties in Oundle to switch their gas meter off safely. 

All known vulnerable customers were visited by 11pm last night and any further assistance was given to them.

This morning engineers continued to visit properties from 8am.  

As soon as we are able to confirm that all properties have been turned off, we can start the process to put gas back into the network then start to visit each property to carry out the necessary safety checks before returning the gas supply to that property.


530pm update:

Statement from National Grid - NG is able to confirm the recent loss of gas in Oundle is due to a fault on a piece of equipment which regulates the gas pressures to the town.   Engineers have now fixed the equipment.
Our engineers are continuing to visit all properties this evening to ensure the meters have been safely turned off.   Once this has been completed, we can then start to restore gas supplies to Oundle.  This will mean visiting each property over the next few days to carry out safety checks and turn their gas supply back on.  We do expect this incident to continue into the weekend.
Over 80 staff from across the country - East Anglia, the East and West Midlands, London and the North West have come to Oundle to assist with this incident.
We have identified the most vulnerable customers in the area and we are contacting them directly.  If there are other vulnerable customers who need assistance throughout this incident please contact us on 0845 835 1111 or ask someone to notify us at the  customer centre we have set up at Glapthorn Room on the first floor (A lift is available) 'The Hub' Fletton House, Fletton Way, Glapthorn Road, Oundle, PE8 4JA.
About your electricity supply  - If you are using electricity to heat your homes instead of gas, please use it wisely.
All engineers carry ID badges.  Please check their ID before allowing anyone into your home.



More than 50 engineers from across the country – the East and West Midlands, London and the North West are in the town to help.

National Grid say their engineers will have to visit all properties to safely turn off the gas supply and are asking residents and businesses NOT to turn off your own gas supply, as their engineers will have to do it. They may need to gain access to properties to turn gas supplies off at the gas meter, so we do need people to be at home.

National Grid say "If you are at work, we will continue to visit properties until we have completed our checks."

A customer centre has been set up and will remain open into the evening and throughout the incident and the weekend as necessary.

It's at Glapthorn Room on the first floor (A lift is available) ‘The Hub’ Fletton House, Fletton Way, Glapthorn Road, Oundle, PE8 4JA

National Grid say they want to hear from people if there are vulnerable customers who may need assistance, such as the elderly, infirm or seriously ill.

If you have any queries please call their enquiry number 0845 835 1111.

All engineers carry ID badges. Please check their ID before allowing anyone into your home.

If you smell gas please all the national gas emergency service on 0800 111 999.

The cause of the gas supply cut is being investigated.

The situation has led to the closure of the town's swimming pool as the water can't be heated.

Oundle Primary School will also be shut on Friday.

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