Caribbean Queen Billy Ocean
5 October 2017, 08:24
Kent's ambulance service is to stay in special measures.
A recent inspection to review the progress at South East Coast Ambulance service after it was rated inadequate by the Care Quality Commission in May last year shows more needs to be done to improve patient care.
Inspectors looked at two core services: emergency operations centres which has been rated Requires Improvement and emergency and urgent, including resilience and the hazardous area response team care which has been rated Inadequate.
The CQC has also inspected the NHS 111 service provided by the trust which has been rated as Good.
Inspectors found the trust had made some improvements in many of the concerns found previously in the May 2016 inspection, particularly around reporting of incidents, and staffing levels during busy periods. A new board was tackling the issues but further progress is still needed.
However, staff were found to be consistently compassionate, treating patients and callers with kindness and respect including those in mental health crisis.
Although some staff did indicate improvements in the trust culture and there was a reduction in bullying and harassment, there still remained concerns about the overall culture within the trust.
CQC has told the trust that it needs to make urgent improvements in a number of other areas including ensuring that:
The trust must take action to ensure it keeps a complete and accurate recording of all 999 calls.
The trust must protect patients from the risks associated with the unsafe use and management of medicines. This should include the appropriate administration, supply, security and storage of all medicines.
The trust must take action to ensure there are a enough number of clinicians in each emergency operation centre at all times.
The trust must investigate incidents in a timely way and share learning with all relevant staff.
The trust must ensure all staff working with children, young people and their parents receive the appropriate level of safeguarding training.
The trust must ensure patient records are completed, accurate and fit for purpose, kept confidential and stored securely.
The trust must ensure the computer aided despatch system is effectively maintained.
The trust must ensure all medical equipment is adequately serviced and maintained.
Inspectors also found some areas of good practice, including:
The trust’s mental health street triage service was found to be an area of outstanding practice
The trust’s Hazardous Area Response Team was an approved training centre of excellence and offered training to external agencies.
Inspectors also visited the NHS 111 service provided by South East Coast Ambulance NHS Foundation Trust. Inspectors found the NHS111 service had embedded a number of improvements to the service they provided since the first inspection in May 2016.
CQC’s Chief Inspector of Hospitals, Professor Ted Baker, said: "Although we have seen some areas of improvement, South East Coast Ambulance NHS Foundation Trust has not yet made enough progress for me to recommend that it should leave special measures.
“I am concerned that the previous leadership had not fully addressed longstanding cultural issues and in particular the historical problems of bullying and harassment. While the problem is now being addressed there is still work to be done here and in the management of medicines.
“It is clear there have been deep rooted problems and the trust would now benefit from a period of stable management to address these issues."