Train Delays and Cancellations for Kent Commuters
28 January 2016, 17:14
Further anger and frustration for Kent commuters after more than 20 trains into London were cancelled or delayed during this mornings rush hour - Southeastern have said sorry and explains why it happened.
Regular Southeastern services from stations between Ashford International and the capital were held back for around an hour and a half after overrunning engineering works left lines without power.
A Southeastern spokesman said:
“We apologise to passengers who were affected by Network Rail’s overrunning engineering work between Maidstone East and Otford earlier today. We are pleased to say Network Rail worked hard to hand back the line as quickly as they could and the line was re-opened at 07:00. However, services via Swanley were disrupted until around 08:00. We advise passengers who were disrupted by more than 30 minutes to claim compensation under our Delay Repay compensation scheme.”
A spokesman said: “Unfortunately, due to a number of significant issues such as the damage to the sea wall at Dover, landslips at Barnehurst and a landslip on the Hastings line over the past three or four weeks, we have not been able to constantly give people the service that they expect.
“Southeastern, as a train operator looks after trains and passengers, and we work really hard to address delays caused by factors within our gift and to improve the reliability of our trains. We are also working hard with Network Rail to improve reliability to the infrastructure that our trains use and run on, which they look after.”