Train Website Updated After Snow

1 June 2010, 11:51

The people who run the trains in Kent have updated their website after it crashed when so many people tried to log on during the bad weather last winter.

Southeastern has been reviewing how they got information to passengers when trains were disrupted because of the snow.

Vince Lucas, service delivery director said, “Last winter we saw the worst weather for over 30 years which caused significant disruption to the train service. Whenever we have a period like that we will always review how we performed and see where we can improve. Like any organisation we are learning and adapting all the time. This is a continual process and the changes to the website today are a step towards providing more help for passengers during these periods.”

As well as re-building their website, they have also upgraded a system that sends travel alerts to commuters via email.

Regular commuters who register on the site can now ask to get information sent to them about the train they catch each day, so they know if it's running on time.

Vince Lucas added: "We are always looking at ways to improve our service and accept that we can always improve how we provide information. This is the first in a series of changes we will be introducing over the coming months to ensure that by next winter passengers will hopefully see an improvement."

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