Train Passenger Satisfaction Survey

18 February 2013, 10:01

First Capital Connect, which operates out of Kings Cross and Moorgate, has come out bottom in a customer satisfaction survey of train companies.

Only 40% of its customers were happy according to the Which? survey.

Virgin came out top, and London Overground was second.

Overall, only 22% of train travellers feel their service is improving despite above-inflation fare rises last month.

The criticism comes after it emerged that train company bosses are enjoying six-figure salaries, just as rail passengers are enduring above-inflation fare rises.

The East Coast line, where services are run in the public sector, has as many as eight directors on annual salaries of above £100,000, one earning between £161,000 and £180,000.

The highest paid director at CrossCountry earns £222,000, including pension contributions, as of 2011, while Sir David Higgins, the chief executive of rail infrastructure company Network Rail, was on an annual basic salary of £560,000 as of March 31 2012.

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