Digital Radio Changes

On Thursday 1st March changes will be made to DAB Digital Radio. Here's what you need to do to keep listening from 1st March.

On Thursday 1st March changes will be made to DAB Digital Radio. Here's what you need to do to keep listening from 1st March.

You may see the station name on your radio change to "Station Moved" or "Moved". If it does, just tune into us again – you'll see us listed as Heart as usual! You'll also need to re-save Heart on any preset buttons you use.

You have until Tuesday 27th March to retune and re-set your presets. After that, you'll hear an announcement reminding you to retune into Heart. Don't worry if instead of hearing Heart, and you see the words "Time To Retune" on the radio display. Simply tune into it again and remember to re-save it onto your preset button.

On April 10th , if you haven't retuned you'll lose reception – your radio may say "Service Off-Air". Don't worry – we're still on your radio, but you'll need to retune and reset your presets!

FAQ

Will I lose reception?

No. The radio stations are only changing their SIds. They're still being transmitted in the same way, from the same transmitters, covering the same area. If your radio says it's lost reception and can't find the station again, please contact the manufacturer of your radio. Their details will be on the Digital Radio UK Website - http://getdigitalradio.com/retune

Is this connected with Digital Switchover?

No, it's just routine work to keep DAB Digital Radio working.

I listen on Digital Television (Sky, Freeview, Virgin Media), or on the Internet, or on my mobile phone. Does this affect me?

No. These changes are only happening on DAB Digital Radio.

Will things change on FM Radio?

Similar changes are being to the station identifiers used on FM (the PI codes) - this mainly affects car radios. If the presets on your car radio don't work as normal, just tune in manually and resave your preset.

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