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7 June 2013, 06:00
Heart's been told the number of ambulances queuing outside the Norfolk and Norwich Hospital is falling.
The hospital say waiting times have fallen over the last two months but some patients are still waiting more than an hour to be seen.
In April a tent had to be set up in the carpark after 17 ambulances queued to handover patients.
During May, 16 patients waited over 60 minutes, compared to 109 patients who waited over 60 minutes in April.
Professor Krishna Sethia, Medical Director, said: “This improved performance is down to the hard work of our front line staff and continued collaborative working with the new Clinical Commissioning Groups as well as our health and social care partners in Norfolk. Through Operation Domino, we will continue to work towards reducing handover delays for our patients.”
Senior Matron of A&E, Kirsty Rowden, said: “I would like to thank my amazing team for their hard work and commitment. By looking at new ways of working, they have all stepped up to the challenge to bring about these improvements whilst delivering care and compassion to our patients and their families, when they need it the most.”