Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator. 

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news. It is intended to give you a better understanding of our output and what we are doing for our local community.

Station Format agreed with Ofcom

News

Heart 102.4 broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, locally produced news, containing national content, is broadcast between 5am and 7pm weekdays.

Click here for today's news

The Heart Newsteam are:

News Editor: Neil Perry

Senior Journalist: Angie Clague

Journalist: Hannah Griffiths

Email: Eastanglia.news@heart.co.uk

Tel: 01603-671182

The Heart Programme Schedule

The Heart 102.4 Programme Schedule can be found here.  This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

The amount of local programming per day produced by the station:

The Heart 102.4 weekday output from 0600-1000 and 1600-1900 weekdays; Saturdays from 1300 to 1700; and Sundays 1200 to 1600 is produced and presented from our local studios, based in Norwich. Off-peak programming (such as Toby Anstis, Nick Snaith, Club Classics, The Late Show, Emma Bunton, Margherita Taylor, Jason Donovan and the Big Top 40 Show) is produced at various studios owned and operated by Heart's parent company, Global Radio Holdings Limited. 

Programme Automation

Friday evenings between 1900 and 2100 is pre-recorded
Saturday afternoons between 1700 and 2100 is pre-recorded

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here

In addition, all local radio stations have written "formats" that they must follow at all times. You can read our Format on Ofcom's website here

Charity

Norwich Lord Mayor's Procession
The Royal Norfolk Show
Lowestoft Air Festival
Beccles Carnival
Lowestoft Carnival
Cromer Carnival
Sparks in the Park Firework Extravaganza
A variety of Christmas Lights events including Great Yarmouth

Music

View the station playlist here

Station Contact details

Telephone numbers:
Switchboard:  01603-630 621
Studio:  0845 481 0000
Text:  Start your text with the word ANGLIA and text to 82122. Texts are charged at the standard network rate.
Travel Hotline:  0845 373 7000

Key personnel details are as follows and e-mail addresses take the form of firstname.surname@thisisglobal.com

Managing Director: Roz Walker

Programme Controller: Steve Martin

News Editor: Neil Perry

Charity Manager: John Stratton

Our address is:
Heart
47-49 Colegate
Norwich
NR3 1DB

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at tv@heart.co.uk

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Ofcom
Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

In addition, viewers can correspond with Ofcom via its website at:

http://ask.ofcom.org.uk/

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
 
0844 372 2300
 
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
 
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
 
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.

How To Comment or Complain about the station:

If you would like to comment or make a complaint about Heart 96.4 and 97.1, please contact the Programme Controller at the email address above. If you are unhappy with the response you receive, you can complain directly to the regulator Ofcom here