Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin schedule

Heart 103.4, Heart 97.1 and Heart 96.3 broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, Global Radio produced news, containing national content, is broadcast at 5 and 5.30am weekdays .

Heart North Wales Coast 96.3 doesn't run news at 5 or 5.30am weekdays 

News Stories - today's headline news

The Heart North West and Wales Newsteam

Contact details for the News team

Our journalists are:

Mair Thomas, Senior Broadcast Journalist – 01978 722230

Sion Pritchard, Welsh Broadcast Journalist (based in Cardiff) – 02920 942940

Email: news.wrexham@heart.co.uk , news.chester@heart.co.uk , news.wirral@heart.co.uk , news.wales@heart.co.uk

Telephone: 01978 722230

Fax: 01978 722209

The Heart North West and Wales Programme Schedule

Heart 103.4, 97.1 and 96.3’s programme schedule can be found here . This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Pre-recorded Output



Friday evenings between 1900 and 2100 and Saturday afternoons between 1700 and 2100 are pre-recorded.

Output in the Welsh language on Heart 96.3 is automated every weekday from 5am to 6am and on Sundays from 5am to 6am too

The amount of local programming per day produced by the station

Heart 96.3, 97.1 and 103.4's  weekday output from 6am-10am, 4pm to 7pm and weekends from 1pm until 5pm (Saturday) and 12pm until 4pm (Sunday) is produced and presented from our local studios, based in Wrexham. Off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, The Late Show, Emma Bunton , Mark Wright, Stephen & Emma, JK & Lucy and The Big Top 40 Show is produced at various studios owned and operated by Heart 96.3, 97.1 and 103.4's parent company, Global Radio Holdings Limited.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: 

http://www.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm

Events / Charities support

Have a Heart  is Heart’s own charity whose aim is to improve the lives of disadvantaged children living in the communities that Heart broadcasts to.  Since its launch in 2009, Have a Heart has raised over £3.5million for a range of charities including Children's Hospices UK (now known as Together for Short Lives), ChildLine, Starlight Children's Foundation, Make a Wish Foundation® UK and Rays of Sunshine.

Have a Heart raises money through a variety of means, including the annual Have a Heart Appeal, overseas trekking challenges, running events and other on-air fundraising initiatives. 

Have a Heart is a registered charity in England & Wales (1091657) & Scotland (SC041475); find out more about our work in the Charity section of heart.co.uk or email haveaheart@heart.co.uk

Heart also acts as the media partner for Cancer Research's Race for Life series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

Heart's Playlist

Station Format

Heart 97.1 and 103.4 - An Adult contemporary music and information station for 15-44 year olds in the Chester, Wrexham and Wirral area

Read Ofcom's Station Format  

Heart 96.3 - A locally oriented pop (past and present) and information station for the North Wales Coast, with one hour programmes in the Welsh language at least six days a week

Read Ofcom's Station Format

Station Contact Details

Studio telephone number – 0345 481 0099

Station contact number – 01978 722200

Traffic and travel number – 0345 81 55 100

Text number – 82122 start your text with ‘contact’

News contact number - 01978 722230

Sales contact number – 01978 722200

Programme Controller contact number – 01978 722224

Comment or Complain about the station

If you would like to comment or make a complaint about Heart 96.3, 97.1 or 103.4, please email paul.holmes@heart.co.uk  providing details of your comment or complaint, and our programming team will help with your enquiry.

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at tv@heart.co.uk

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Ofcom
Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

In addition, viewers can correspond with Ofcom via its website at:

http://ask.ofcom.org.uk/

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
 
0844 372 2300
 
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
 
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
 
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.

Recently Played Tracks

On Radio: Matt Wilkinson

1pm - 4pm

Email the show

Text 'HEART' to 82122

Matt Wilkinson

On TV: Michael Buble's Christmas Top 10

3pm - 3:50pm

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