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Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.
This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.
News Bulletin Schedule
Heart 97.0, 97.4, 102.6, 102.9 & 103.4 broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast at 5am weekdays. Click here to see today's news headlines.
The Heart Thames Valley News Team
News Editor: Michele Cross • Broadcast Journalist: Catherine Tarr • Broadcast Journalist: Bethan Phillips
Email: email@example.com / Telephone: 0118 928 8800
The Heart Programme Schedule
Heart 97.0, 97.4, 102.6, 102.9 & 103.4 programme schedule can be found here, this includes details of all the shows for the coming week as well as quick links to all the DJ pages.
Friday evening between 19.00 and 21.00 is pre-recorded and Saturday between 17.00 and 21.00 is pre-recorded.
The Amount of Local Programming Per Day Produced by the Station
Heart 97.0, 97.4, 102.6, 102.9 & 103.4 weekday output from 6am-10am, 4pm to 7pm. Saturdays from 1pm until 5pm and Sundays from 12pm until 4pm is produced and presented from our local studios, based in Reading. Off-peak programming (such as Toby Anstis, Nick Snaith, Club Classics, The Late Show, Emma Bunton, Jenni Falconer and The Big Top 40 Show is produced at various studios owned and operated by the Heart 97.0, 97.4, 102.6, 102.9 & 103.4 parent company, Global Radio Holdings Limited.
Ofcom Localness Guidelines
Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: www.ofcom.org.uk/static/radiolicensing/amfm/analogue-main.htm
Events / Charities support
Have a Heart is Heart’s own charity whose aim is to make life better for disadvantaged children. Working with charity partners, it makes a direct impact on the lives of these children living in the areas that Heart broadcasts to. In previous years we have supported Starlight Children's Foundation, Children's Hospices UK & ChildLine. Please see the Have a Heart section of this website for details of who Have a Heart is currently supporting.
Have a Heart raises money through a variety of means, including the Have a Heart Appeal each Spring, overseas challenges, on-air fundraising initiatives and one-off events.
We also act as media partner and supporter Cancer Research's Race for Life. Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.
Heart Thames Valley (Oxford & Banbury): A LOCALLY ORIENTED CONTEMPORARY AND CHART MUSIC AND INFORMATION STATION FOR UNDER 44s IN THE OXFORD AND BANBURY AREA.
Heart Thames Valley (Reading, Basingstoke & Andover): A LOCALLY ORIENTED CONTEMPORARY AND CHART MUSIC AND INFORMATION STATION FOR UNDER 44s IN THE READING, BASINGSTOKE AND ANDOVER AREA.
Click here to see the Heart 97.0, 97.4, 102.6, 102.9 & 103.4 playlist.
Station Contact Details
Studio Telephone Number: 0845 481 0011
Station Contact Number: 0118 945 4400
Traffic & Travel Number: 0845 815 0815
Text Number: 82122
Text Messages: Start your message with THAMES
News Contact Number: 0118 928 8800
Sales Contact Number: 0118 945 4400
Programming Contact Number: 0118 928 8530
Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.
The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd. Both companies are based at 30 Leicester Square, London WC2H 7LA.
Heart TV can be contacted in the following ways:
• via post at 30 Leicester Square, London WC2H 7LA
• via email at firstname.lastname@example.org
• or via telephone number: 020 7766 6000
Ofcom can be contacted via post as follows:
Television Broadcast Licensing (5th Floor)
2a Southwark Bridge Road
In addition, viewers can correspond with Ofcom via its website at http://ask.ofcom.org.uk/
Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services. If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on: 0844 372 2300 Calls to this number will be charged at 5p per minute from a BT landline plus any network extras. Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
Alternatively, you can write to us. Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA. Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.
Comment or Complain about the station
If you would like to comment or make a complaint about Heart 97.0, 97.4, 102.6, 102.9 & 103.4, please email email@example.com providing details of your comment or complaint, and our programming team will help with your enquiry.
If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this: www.ofcom.org.uk/complain/
Recently Played Tracks
On Radio: Dan Mills
1am - 6am
Text 'HEART' to 82122
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Find out more about some of the companies advertising on Heart.
Tune in to Heart every day for great music & we've great prizes to be won here online.
Watch the amazing re-make of Bowie's classic track, Space Oddity.
Watch what happens when this couple get pranked at a gas station!
Watch this heart warming proposal, as the one man asks the woman he loves to marry him.
A broody Beyonce brings a toddler onstage before admitting she would love to have more children. Find out more here.