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Anyone who had tickets for shows at the Cresset in Peterborough is being told they will get their money back, after the announcement that the theatre will be closing at the end of June.
They are due to stage their last production on June 26 - after 32 years in the business.
The Cresset complex itself will continue to host weddings and conferences, and other facilities there, including The Fayre Spot pub, North Walk cafe, the Bretton Library, YMCA, the Cresset Day Care Centre, will remain open.
It is thought between 9 and 13 jobs may be at risk.
People with tickets for shows after June 26, including Jimmy Carr, Jethro, Swan Lake and Abba Mania will all be offered refunds.
Those who paid for tickets by debit or credit card or by cheque will be automatically refunded into their bank accounts over the next two months.
Anyone who paid by cash should bring their tickets into the box office to get a cash refund.
Jonathan Martin, Chief Executive of YMCA Cambridgeshire and Peterborough which runs the complex, said:
" This has been a tremendously difficult decision and we are all very sad to be losing the theatre but in these difficult economic times we just couldn't continue as we were.
"Whilst we've always provided great entertainment for the city and had good support from the public, we've struggled to break even financially and this year we'll record a large loss.
"The theatre will also need a lot of investment in the coming years and we simply couldn't justify the theatre continuing without putting the other community facilities at risk. This way we can keep the Cresset complex, which is used by thousands of people in Bretton and across Peterborough, and focus on maintaining the community aspect of the site."