Work for Heart
Apply here for an Account Manager vacancy at based at Heart in Plymouth.
You'll be joining the number one commercial radio station in this area plus be able to present effective solutions across all seven Global Radio brands.
If you are obsessed with radio apply today. But make sure your CV stands out from all others.
Please apply by 5pm on Friday 9th April to victoria.ford@heart.co.uk
Responsibilities:
Revenue Generation:
Source, identify and secure new business opportunities
Manage and grow revenue from existing customers
Customer Retention:
Manage all aspects of customer relations to retain and develop their business
Deliver advertising value and results to earn customer loyalty by matching sales to customer needs and selling effective campaigns
Frequently visit new and existing customers as necessary to develop long-term relationships and drive client retention
Internal Focus:
Accurate reporting and forecasting of revenue from identified client base
Accurate information gathering around leads and transferral to Telesales where appropriate
Work productively with sales resource e.g. SPI and Creative
KEY OBJECTIVES AND BEHAVIOURS
Achieve revenue targets on a monthly basis, generating revenue from new and existing clients
Deliver thorough, professional, high quality customer service
Build and maintain a client list that provides long-term revenue streams
Adhere to Global Radio Sales principles, practices and processes
COMPETENCIES:
Customer Focus
You manage and grow existing accounts
You identify and win new accounts
You meet customer expectations by delivering value and results
You build customer loyalty selling effective campaigns that match customer needs
You develop long term relationships that benefit the business and become a trusted advisor to major accounts
Communication Skills
You are able to lead customers to ensure they choose the most effective campaigns
You influence others through appropriate, open and honest communication
You exercise different communication styles to persuade and influence
You demonstrate improvement in general sales ability and customer interaction
You utilise feedback, training and coaching
Self Effectiveness
You plan and forecast effectively to meet targets
You take ownership for addressing issues that impact on achieving objectives
You regularly measure progress and achievements against set objectives
You have become efficient and resourceful in planning, organising and prioritizing work
You develop knowledge of data, trends and relevant information to assist with the sales process
You are an expert at selling all Global products across all platforms
You always identify the most appropriate sales approach
Creativity & Change
You are passionate about creating new ways of improving current practice
You respond flexibly and positively to changing circumstances or requirements
You are dedicated to providing the best possible customer solution or service
You have demonstrated willingness to think ‘outside of the box’
Business Focus
You have awareness of Global Radio’s competitors and how we can compete effectively against them
You have an awareness of changes in the radio industry and the impact of market developments on the business
You attend external networking meetings to develop your personal and company profile
Leadership & Teamwork
You build and maintain strong relationships within the business
You actively encourage the sharing of knowledge and good practice in the team
You generate an atmosphere of trust within the team and encourage open communication
You work well on own and in a team (e.g. with sales Support, Creative etc)
In the promotion of equal opportunities, Global Radio welcomes applications from all sections of the community. We select people according to their abilities and our needs.
How to apply:
Please apply by 5pm on Friday 9th April to victoria.ford@heart.co.uk