On Air Now
16 May 2014, 16:37
Tickets for the Glasgow 2014 Commonwealth Games will go back on sale next Wednesday.
They'll be released from 10am, but over three days as part of a phased approach.
Free postage and a freephone ticketing hotline will also form part of new measures to sell the remaining tickets for the XX Commonwealth Games.
Organisers released a statement saying: "With more than 50,000 tickets available for events taking place across every day of the Games, a feast of world-class sporting action, and the chance to experience Opening and Closing Ceremonies which will be beamed to a TV audience of more than a billion across the globe, there are still many fantastic opportunities to be part of the UK's next big sporting and cultural festival.
"Following Tuesday's decision to suspend the Ticketing sales platform, Glasgow 2014's Official Ticketing Agent, Ticketmaster has undertaken an extensive programme of investigating and testing the performance issues experienced by some customers.
"The specific breakdown of which available sports will be released for sale - and on which days - will be announced early next week.
"Starting from Wednesday at 10am customers on the Ticketing website and hotline will have the opportunity to buy from an initial batch of sports and Ceremonies. Further tickets for further events will be available on Thursday and by Friday all remaining tickets will be on public sale. Free postage will be available on all orders for the remainder of the ticketing programme."
Glasgow 2014 Chief Executive, David Grevemberg said: "Over the past few days we've been working with our Official Ticketing Agent Ticketmaster with the aim of re-establishing a positive ticketing sales experience for the many thousands of people who want to be part of the Games.
"While we sold more than 60,000 tickets through our ticketing website and hotline last week and saw the most incredible support and enthusiasm from the public, the experience of purchasing tickets was frustrating and unacceptable for some people.
"With additional measures in place aimed at managing demand and the addition of free postage on all orders and a Freephone Ticketing Hotline, we aim to get back to the business of ensuring remaining tickets are sold and that thousands more people can begin to look forward to experiencing the excitement of the Games.
"While we cannot change the past experience of some of our customers, we do want to thank everyone for their huge support of the Games. In less than three months' time great athletes from across the Commonwealth are coming to Glasgow for a festival of sport on a scale of which Scotland has never experienced before.
"Our focus now is on enabling everyone who wants to be part of one of the world's great sporting parties to be able to secure the tickets to do so."
Chris Edmonds, Chairman Ticketmaster UK said: "We are pleased to confirm that we will be relaunching the Glasgow 2014 Commonwealth Games ticketing website next Wednesday 21 May.
"Our team has been working tirelessly to review, analyse and rectify the issues that were experienced on the site.
"Our priority remains to ensure that customers have the best possible experience when securing their tickets for the Games."