ScotRail Exceeding Improvement Plan Targets
28 July 2017, 13:25
ScotRail is performing above targets set to improve performance after a series of disruptions and upgrades.
The number of trains running on time and within the public performance measure in the four weeks to July 23 was 93.7%, compared to 91.1% in the same period last year.
ScotRail faced heavy criticism for late and cancelled trains last year, with campaigners calling for Dutch parent firm Abellio to be stripped of the franchise to run Scotland's railways.
A plan was put in place to improve performance and the moving annual average measure is now at 90.7%, ahead of a 90.5% target and 1.1% higher than when the improvement plan was first introduced.
The figures follow the national rail passenger survey in which ScotRail equalled its best-ever performance.
Perry Ramsey, operations director at the ScotRail Alliance, said: ''The performance of the ScotRail Alliance continues to improve, thanks to the hard work of our dedicated staff.
''To have outperformed our improvement plan while carrying out the biggest upgrade to the railway network in Scotland since Victorian times is a great achievement.
''This week the national rail passenger survey showed that nine out of ten passengers are satisfied with ScotRail, equalling our best ever score.
''But we aren't complacent. We're doing everything we can to build the best railway Scotland's ever had.
''That means new and better trains, delivering faster journeys, more seats and better services for our customers.''