Public File

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

Station format agreed with Ofcom:

A locally oriented contemporary and chart music and information station for under 44s in the Ipswich and Bury St Edmunds area.

News Bulletin schedule

Heart 96.4 & 97.1 broadcasts locally produced news bulletins hourly between 0600 and 1800 weekdays, and 0800 and 1200 at weekends. In addition to these, news containing nationally produced content is broadcast at 0500 and 1900 weekdays and 0600, 0700, 1200 and 1300 at weekends.

Click here for today's news

The Heart Suffolk Newsteam

Our journalists are:

News Editor: Neil Perry

Journalist: Angie Clague

Journalist: Holly Jones

Email: Eastanglia.news@heart.co.uk 

Tel: 01603-671182

The Heart Programme Schedule

The Heart 96.4 and 97.1 Programme Schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

The amount of local programming per day produced by the station:

The Heart 96.4 and 97.1 weekday output from 0600-1000, 1600-1900 and weekends from 0800-1200 is produced and presented from our local studios, based in Norwich. Off-peak programming (such as Toby Anstis, Nick Snaith, Club Classics, The Late Show, Emma Bunton, Margherita Taylor, Jason Donovan and the Big Top 40 Show) is produced at various studios owned and operated by Heart's parent company, Global Radio Holdings Limited. 

Programme Automation

There are 3 hours of automation between 0100 and 0400 Monday to Friday. On a Friday night there are 4 hours of automation between 2200 and 0200 (Saturday morning). Saturday afternoons between 1600 and 1900 is pre-recorded. Sunday morning is automated between 0000 and 0200. Sunday afternoons between 1200 and 1600 are pre-recorded.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here

In addition, all local radio stations have written "formats" that they must follow at all times. You can read our Format on Ofcom's website here

Charity

Rougham Carnival, Felixstowe Carnival, Stowmarket Carnival, Ip-Art, Ipswich Music Day, Ipswich Fireworks, Bury Fashion Fusion

Music playlist

View the station playlist here

Station Contact details

Telephone numbers:
Switchboard: 01603-630 621
Studio: 0845 481 0000
Text: Start your text with the word ANGLIA and text to 82122. Texts are charged at the standard network rate.
Travel Hotline: 0845 373 7000

Key personnel details are as follows and e-mail addresses take the form of firstname.surname@thisisglobal.com

Managing Director: Roz Walker

Commercial Director: Rob O'Connell

Programme Controller: Steve Martin

News Editor: Neil Perry

Charity Manager: John Stratton

Our address is:
Heart
47-49 Colegate
Norwich
NR3 1DB

How To Comment or Complain about the station:

If you would like to comment or make a complaint about Heart 96.4 and 97.1, please contact the Programme Controller at the email address above. If you are unhappy with the response you receive, you can complain directly to the regulator Ofcom here