The Greatest Sia
31 May 2013, 15:38
Disabled patients who drive to Hemel, St Albans and Watford General are told they won't face parking charges.
The West Hertfordshire Hospitals NHS Trust made the promise after announcing the outcome of its transport and car parking listening exercise.
The results of the listening exercise, conducted and analysed by a specialist survey company, were presented to the Trust Board at a public meeting yesterday.
The data was collated from responses to 25 questions by 3,000 members of the public and hospital staff and covered all aspects of hospital car parking and travel.
There were a wide range of views put forward, many of which were directly opposing, yet equally valid, particularly with regard to the funding of car parking and transport facilities.
After careful consideration of the full analysis and the comments received, the Trust Board agreed to the following car parking and transport arrangements:
The listening exercise revealed that:
The Trust is currently reviewing its car parking management contract and will continue to work closely with local transport groups with a view to improving the current car parking arrangements.
Following the Board Meeting, Trust Chief Executive, Samantha Jones told Heart: "Thank you to everyone who gave their views as part of this listening exercise. There are no easy answers to the question of car parking and transport. The responses received have been wide ranging, full and frank, with many helpful suggestions and comments. This exercise has re-emphasised the need to work differently together, the complexity of the issues, the importance of accessibility and the choices the Trust has to make across all its hospital services in order to fund everything we need to.
We have been able to build up a true picture of how our patients, visitors and staff access our services, where they come from, how long they stay on our hospital sites and their range of views on what they feel is a fair way to manage our facilities, now and in the future. The exercise has also enabled us to establish some really essential links with the local community.
My Trust Board colleagues and I have discussed the results in great detail and have based our decisions on the views expressed from the respondents, the discussions we have had in open forum, the Trust's responsibility to delivering quality services within the money available and with the balance of what feels the right thing to do."