Public File

News Bulletin Schedule

Heart West Midlands broadcasts locally produced new bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 on Saturday  and 0600-1200 on Sundays. These bulletins are locally produced, in addition to these, news containing nationally contained content is  broadcast at 5am on weekdays and 0600 and 1900 on a Saturday and Sunday.

Today's local and national headlines

The Heart West Midlands Newsteam

Contact details for the News Team

Our journalists are:

News Editor: Melissa Hancock

Journalist: Laura Safe

Journalist: Emma Reid

Journalist: Rob Mayor

Email Here 

Telephone: 0121 226 5771

Friday evenings between 19.00 and 21.00 are pre-recorded.
Saturdays between 17.00 and 21.00 are pre-recorded.

The Heart West Midlands Programme Schedule 

Heart West Midlands  programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Programme Automation

None of the output is automated

Friday evenings between 19.00 and 21.00 are pre-recorded.
Saturdays between 17.00 and 21.00 are pre-recorded.

The amount of local programming per day produced by the station
Heart West Midlands  weekday output is from 6am-10am and 4pm to 7pm. On a Saturday the station is presented locally from our studios in Birmingham between 1pm and 5pm from 12noon until 4pm on Sunday. Off-peak programming (such as Toby Anstis, Nick Snaith, Club Classics, The Late Show, Emma Bunton, Margherita Taylor, and The Big Top 40 Show is produced at various studios owned and operated by Heart West Midlands parent company, Global Radio Holdings Limited.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here: www.ofcom.org.uk/static/radiolicensing/amfm/analogue-main.htm

Events / Charities support

Have a Heart is Heart’s own charity whose aim is to make life better for disadvantaged children.  Working with charity partners, it makes a direct impact on the lives of these children living in the areas that Heart broadcasts to. In previous years we have supported Starlight Children's Foundation, Children's Hospices UK & ChildLine.  Please see the Have a Heart section of this website for details of who Have a Heart is currently supporting.

Have a Heart raises money through a variety of means, including the Have a Heart Appeal each Spring, overseas challenges, on-air fundraising initiatives and one-off events.

We also act as media partner and supporter Cancer Research's Race for Life .  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants.

Heart Playlist

Station Format

A melodic adult contemporary music -led service for 25 to 44 year olds, supplemented with news, information and entertainment. The service should have a particular appeal to people in their 30's.

Read Ofcom's Station Format

Station Contact Details

Studio Telephone Number: 0845 900 1007

Station Contact Number: 0121 695 0000

Traffic & Travel Number: 0121 629 1007

Text Number: 82122

Text Messages: Start your message with STUDIO 

News Contact Number: 0121 226 5771

Sales Contact Number: 0121 226 5701

Programme Controller, Paul Gerrard: 0121 226 5741 

Station Address:

Heart West Midlands
Floor 8
Eleven Brindleyplace
Birmingham B1 2LP 

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at tv@heart.co.uk

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Ofcom
Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road
London
SE1 9HA

In addition, viewers can correspond with Ofcom via its website at:

http://ask.ofcom.org.uk/

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
 
0844 372 2300
 
Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.
 
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
 
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.

Comment or Complain about the station

If you would like to comment or make a complaint about Heart 100.7, please Contact us here and provide details of your comment or complaint, and our programming team will help with your enquiry.

If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this: www.ofcom.org.uk/complain/