Public File

Local Programming, Automation and Networking

On weekdays, the station's breakfast show (6-10am) and drivetime show (4-7pm), are produced locally. The rest of the daily output is broadcast across the Heart Network from London.

At weekends, the programme airing between 8am-midday is produced locally. The rest of the weekend output is broadcast across the Heart Network from London.

Automation:

There are 3 hours of automation between 0100 and 0400 Monday to Friday
On a Friday night there is 4 hours of automation between 2200 and 0200 (Saturday morning)
Saturday day afternoons between 1600 and 1900 is pre-recorded
Sunday morning is automated between 0000 and 0200

News Bulletin Schedule

Today's local and national headlines

Heart 100.7 broadcasts news at the following times. During local programming hours, these bulletins are locally produced, in addition to these, local bulletins are broadcast hourly between 1000 and 1800 (Monday to Friday). There is a network wide bulletin at 0500 and 1900.

At the weekend, the 6am, 7am and 12 noon bulletins are network wide. The bulletins between 0800 and 1100 are local.

Complaints Procedure

On Heart 100.7, we strive to be fun, interesting, informative and entertaining. We don't always get it right.

Any complaints made are logged onto the system on submission with details being passed onto the relevant department. We aim to deal with complaints immediately and will respond to acknowledge receipt of the complaint as soon as it is received by the relevant department. If under any circumstances a solution to the complaint cannot be agreed, a further complaint can be made with OFCOM.

If you've heard something you're not happy with, or feel that something isn't fair, we'd appreciate your comments.  They will be considered by senior programme management and action is taken where appropriate through the presenters and producers involved with the specific broadcast. Overall complaint levels and recurring themes are discussed weekly at senior management meetings. We undertake to respond where a substantive issue is raised.

Contact us here and we'll look into the issue you raise.  If you leave your contact details, we can then get back to you if appropriate.  Rest assured, we won't use those details for any other purpose. 
Alternatively, should you wish to speak to someone, please call 0121 6950000, between 9am and 5.30pm weekdays.

If you are unhappy with the response you receive, you can complain directly to the regulator, Ofcom. Their website has full details about how to do this: www.ofcom.org.uk/complain/

Heart 100.7's Playlist

Station Format

A melodic adult contemporary music-led service for 25 to 44 year-old West Midlanders, supplemented with news, information and entertainment. The service should have particular appeal to people in their 30s.

You can read Ofcom's Station Format here .

Charity Support

Heart 100.7 runs its own charity appeal, Have a Heart.  Have a Heart is registered and operated by Global Charities (registered number 1091657).

The Have a Heart mission is to use the power of radio to improve the lives of people living in the West Midlands.

Have a Heart launched in July 2009, and for the first 18 months (until April 2011) will specifically fund projects that aim to improve the lives of disadvantaged children and young people.

Full details of Have a Heart can be found here.

In addition Heart 100.7 supports all of the Cancer Research UK Race For Life & 10k events in the West Midlands area.