Public File

Heart 97.2 & 102.2 (Wiltshire)

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK's radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin Schedule 

Heart 97.2 & 102.2  broadcasts locally produced news bulletins hourly between 0600 and 1900 weekdays, and 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show.

The Heart West Country newsroom is based in Bristol covering Wiltshire. 

See the latest local news stories here.

The Heart 97.2 & 102.2  News Team 

Our journalists are: 

News Editor: Cormac MacMahon

Deputy News Editor: Duncan Cook

Journalist: Chas Rowe

Journalist: George Painter


Telephone 0117 984 3260


Heart 97.2 & 102.2's Programme Schedule

The Heart 97.2 & 102.2  programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.


Pre-recorded Output 


Friday evenings between 1900 and 2100, 

Saturday afternoons between 1700 and 2100 and Sunday evenings 1900 to 2200 are pre-recorded. 


The amount of local programming per day produced by the station

Heart 97.2 & 102.2's weekday output from 6am-10am, 4pm-7pm and weekends from 1pm-5pm (Saturday) and 12pm-4pm (Sunday) is produced and presented from our local studios, based in Swindon. Off-peak programming (such as Toby Anstis, Club Classics, The Wind Down, Emma Bunton , Mark Wright, Stephen & Emma, JK & Lucy and The Big Top 40 Show) is produced at various studios owned and operated by Heart 97.2 & 102.2's parent company, Global Radio Holdings Limited.


Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here.

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here.  

Events / Charities support

Heart supports Global’s Make Some Noise , which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. 

The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK.  These youngsters may be affected by illness, disability, bereavement or lack of opportunity.

Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives.

Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at or email

Heart also acts as the media partner for Cancer Research's Race for Life  series of events.  Cancer Research UK is the world's leading charity dedicated to beating cancer through research. We promote Race for Life across each of our Heart radio stations, supporting almost 200 events and 500,000 participants. 


Heart 97.2 & 102.2's Playlist

Station Format


Read Ofcom's Station Format


Station Contact Details

Studio Telephone Number   01793 618888 

Station Contact Number 01793 842600 

Traffic & Travel Number 01793 663040 

Text Number 82122

Text Messages: Start your message with WILTS

News Contact Number 0117 984 3260 

Sales Contact Number 01793 66310

PC Contact Number 01452 57 24 21


Comment or Complain about the station

If you would like to comment or make a complaint about Heart 97.2 & 102.2, please email providing details of your comment or complaint, and our programming team will help with your enquiry.


Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:


Television Broadcast Licensing (5th Floor)

Riverside House

2a Southwark Bridge Road



In addition, viewers can correspond with Ofcom via its website at:

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:

0844 372 2300

Calls to this number will be charged at 5p per minute from a BT landline plus any network extras.  Calling this number from a mobile phone may cost considerably more. Global Radio Ltd do not make any profit from calls to this number.

Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.

Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.

Recently Played Tracks

On Radio: Early Breakfast with Jenni Falconer

4am - 6am

Email the show

Text 'HEART' to 82122

Early Breakfast with Jenni Falconer

On TV: More Music Variety

2am - 6am

Watch heart TV

  • Scissor Sisters I Don't Feel Like Dancin'



  • Beyonce Halo



  • Puff Daddy / Faith Evans I'll Be Missing You



  • Corinne Bailey Rae Put Your Records On



sky, david attenborough What To Watch With Sky

Discover this season's unmissable TV like David Attenborough's Conquest of the Skies, and win Sky TV free for a year

Heart VIP



Spring Weather Weather

Find your local four day weather report here.

Listening To Radio Win With Heart

Make Heart the soundtrack to your day and you could be a winner with great prizes up for grabs throughout the day.

Follow Heart on Twitter