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3 February 2015, 07:51
Anglian Water - which serves parts of Norfolk and Suffolk - has announced it is cutting its bills by 7% from April.
The company says it means customers will on average see their bill drop £29 a year.
It says the average annual bill will fall to £402 a year, with customers with a water meter paying £371.
It has also promised to invest £5 billion in an "extensive programme of work" by 2020 to "maintain and improve essential water and sewerage services".
These projects include:
Martyn Oakley, Anglian Water's Director of Customer Service, said: "We know household budgets remain under pressure. So we believe this price cut is timely and coming at a time when customers tell us they need it most.
"As well as cutting bills we're also continuing to help customers control how much they spend on bills. For instance, we've pledged by 2020 to fit 95 per cent of homes with a water meter. And this doesn't mean making metered bills compulsory because we believe the savings to be achieved speak for themselves.
"The average bill for metered customers next year will fall to £371. This compares to the average unmetered bill of £516.
"Almost 80 per cent of homes in our region now have a meter, but there are almost 150,000 customers who have meters but are not using them. We urge them to switch and save.
"It's free to switch, and join the majority of our customers who on average have saved £100 a year. You can even switch back, for free, within two years if you aren't satisfied.
"We're also continuing to help our customers save water by offering free water saving devices for everyone. Customers in a number of areas can also ask for a free home visit from a registered plumber who will fit the devices and offer other water saving tips."