Anglian Water To Cut Bills

3 February 2015, 07:51

Anglian Water - which serves parts of Norfolk and Suffolk - has announced it is cutting its bills by 7% from April.

The company says it means customers will on average see their bill drop £29 a year.

It says the average annual bill will fall to £402 a year, with customers with a water meter paying £371.

It has also promised to invest £5 billion in an "extensive programme of work" by 2020 to "maintain and improve essential water and sewerage services".

These projects include:

  • £19million in the first year of the Plan to keep leakage levels the lowest in the UK. This is part of a five year, £60million war on leakage;
  • £22million to improve the resilience of our network from Grafham Water Treatment Works, which supplies water for over 1.5 million people;
  • £42million investment at the water treatment works and water recycling centre in Norwich. These schemes have been designed to protect the natural environment in the River Wensum and support the predicted growth of Norwich;
  • £3.5million for flood projects that will help to overcome the challenges of complex, multi-owned, and interconnected drainage networks;
  • £10million to connect hundreds more homes to the mains sewerage network for the first time in the next year, with more than £70million investment over the five years;
  • More than £10million to improve and protect our coastline and the region's coastal waters;
  • £60million to protect the natural environment and improve the raw water quality of the rivers and watercourses we rely on to provide our drinking water.

Martyn Oakley, Anglian Water's Director of Customer Service, said: "We know household budgets remain under pressure. So we believe this price cut is timely and coming at a time when customers tell us they need it most.

"As well as cutting bills we're also continuing to help customers control how much they spend on bills. For instance, we've pledged by 2020 to fit 95 per cent of homes with a water meter. And this doesn't mean making metered bills compulsory because we believe the savings to be achieved speak for themselves.

"The average bill for metered customers next year will fall to £371. This compares to the average unmetered bill of £516.

"Almost 80 per cent of homes in our region now have a meter, but there are almost 150,000 customers who have meters but are not using them. We urge them to switch and save.

"It's free to switch, and join the majority of our customers who on average have saved £100 a year. You can even switch back, for free, within two years if you aren't satisfied.

"We're also continuing to help our customers save water by offering free water saving devices for everyone. Customers in a number of areas can also ask for a free home visit from a registered plumber who will fit the devices and offer other water saving tips."