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20 November 2018, 16:00 | Updated: 21 November 2018, 10:19
The Duke of Cambridge has opened up at a conference in London today, about feeling "sad and down" while working for the East Anglian air ambulance.
William said he was lucky to have worked for the service, because of their good mental health working practices.
Talking about one particular call out, which is understood to have involved a child, he said: "Talking was really important, but even that wasn't quite enough for one particular incident for me.
"I worked several times on very traumatic jobs involving children, and after I had my own children I think the relation between the job and the personal life was what really took me over the edge, and I started feeling things that I have never felt before, and I got very sad and very down about this particular family."
He added that talking to colleagues helped him to "come to terms with the enormous sadness" of what had happened.
The duke was speaking at the inaugural This Can Happen conference at The O2 in London, which aims to address mental health issues in the workplace, where he urged employers to look after the mental health of workers.
William campaigns alongside the Duchess of Cambridge and the Duke of Sussex for mental health initiative Heads Together.