Thurrock Services In Essex Voted Worst In Country

24 July 2018, 16:40

Thurrock services

A service area in Essex has been voted the worst in England!!!

Thurrock Services on the M25 scored a customer satisfaction rating of just 68% in a survey by watchdog Transport Focus, which was the lowest in the country.

The Essex site, near the Dartford Crossing, has received criticism recently online, with reviews describing it as "gloriously ugly", while other comments claimed the toilets are "disgusting" and advised motorists to "avoid if you have other options".

Many users complained that there are not enough parking spaces for lorries, with reviewers warning that the car park is a "free for all", "quickly becoming a nightmare" and "an accident waiting to happen".

Transport Focus surveyed 9,600 customers for their opinion on subjects such as toilets, staffing and food at 111 service areas in England between February and April.

Four of the five lowest ranked services are operated by Moto.

Toddington southbound on the M1 in Bedfordshire was given the second lowest ranking with a score of 72%, followed by Southwaite northbound on the M6 in Cumbria (80%), Welcome Break-operated Newport Pagnell southbound on the M1 in Buckinghamshire (81%) and Bridgwater on the M5 in Somerset (81%).

A spokeswoman for Moto said its service areas scored an average of 90% but "major redevelopment works" at Thurrock and Toddington southbound "had a negative impact on our customers' perceptions".

She added: "There is still much work to do on improving customer satisfaction even more."

Transport Focus found that the best stopping-off point in England is Norton Canes on the M6 toll in Staffordshire, which earned a score of 100%.