Compensation For Rail Passengers In Herts and Beds

5 July 2018, 12:31 | Updated: 5 July 2018, 12:34


Season ticket holders will be given refunds the equivalent to the cost of one week or four weeks' rail travel.

Govia Thameslink has announced a special compensation scheme for passengers most affected by disruption following May’s timetable change.

It'll be paid to qualifying season ticket holders according to the level of disruption on Thameslink and Great Northern services.

Refunds will be the equivalent to the cost of one week or four weeks’ rail travel depending on the disruption to services for passengers and subject to qualifying criteria.

GTR Chief Operating Officer Nick Brown said:

“I am deeply sorry for the disruption which the rail industry is working very hard to fix.

This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders.

We will shortly provide full details of the industry compensation scheme including eligibility criteria and claims advice.”