More Details On Govia Train Compensation

13 July 2018, 16:26 | Updated: 13 July 2018, 16:34

Thameslink Govia

Govia Thameslink (GTR) has today announced details of an additional industry compensation scheme for those season ticket holders on Great Northern/Thameslink most affected by issues relating to the introduction of the May timetable.

The refunds on fares are being offered to customers will be funded by the rail industry, including GTR, with the amount of compensation calculated according to the level of disruption since the start of the new May timetable.

Qualifying passengers will have to have held a season ticket for travel between 20 May and 28 July and will receive money back based on the equivalent cost of one to four weeks’ rail travel.

GTR will administer the scheme and will start to contact qualifying passengers they have identified by the end of August and will advise them of their refund amount and seek payment details.

The scheme will then be opened later for passengers to submit claims.

Passengers can find full details of the compensation package, including a list of stations in the scheme, at www.thameslinkrailway.com/industrycomp or www.greatnorthernrail.com/industrycomp

Nick Brown, GTR Chief Operating Officer, said:

“We apologise to passengers for the poor level of services since the introduction of the May timetable. In recognition of this we will be refunding fares according to the level of disruption on Great Northern and Thameslink routes.

This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders.”