Online Chat Service For Victims Of Crime

20 December 2017, 11:31 | Updated: 20 December 2017, 11:34

Victim Support

A new online "live chat" service has been launched for victims of crime in Kent.

The service is run by Victim Support and funded by Kent's Police and Crime Commissioner. It aims to offer a safe online space for people to get support when they do not feel comfortable to talk about their experiences over the phone or in person. 

Live chat users will be able to have a real-time conversation with trained support workers via the website and will receive emotional support and practical help tailored to their needs.

The service is open to anyone who has been affected by crime and lives in Kent, whether or not the crime has been reported to the police.

David Naylor, Contract Manager for Victim Support in Kent, said: "Our new Live Chat service gives victims of crime another way of contacting us in a manner which they feel most comfortable. 

"Being able to use a smart phone, tablet or computer to reach us will break down a barrier that may have stopped people taking the first step to accessing our service in the past.”

Matthew Scott, Police and Crime Commissioner for Kent said: "It is paramount that victims receive swift and effective help and support, but sometimes it may not be possible or convenient for a victim to seek that help and support with a phone call. This is particularly true of vulnerable victims and those experiencing coercive or controlling abuse.

“What they need is a fast, convenient and discrete way to seek help and so I’m delighted that victims in Kent can now access help from Victim Support’s live chat service. Victims who choose to access help this way will still be getting a quality service from trained support workers based out of Compass House in Ashford, and I hope many who have been unable to access help are now more able to do so.”

Live chat can be accessed via Victim Support’s website and the service operates Monday to Friday, from 9:00am-5:00pm.