Nanna, 81, claims Benidorm holiday was ruined because there were 'too many Spaniards'

13 August 2018, 13:23 | Updated: 31 August 2018, 15:53

Benidorm nanna

By Emma Gritt

The OAP was left in tears as there were no English tribute acts at her hotel.

A fuming British OAP claims her Benidorm holiday was ruined because her hotel had 'too many Spaniards in it' - and there were no English tribute bands. 

Freda Jackson, 81, says she was left in tears at the end of her two-week trip because of the "rude" Spaniards, and has questioned why they don't holiday elsewhere. 

The Retired care assistant said: “The hotel was full of Spanish holidaymakers and they really got on our nerves because they were just so rude. 

“One evening a Spanish guy nearly knocked me flying and he just walked off without even apologising. 

Read more: Benidorm Nanna denies being racist on tearful This Morning appearance 

Freda has gone public after Thomas Cook failed to refund her holiday from hell (Image: SWNS)

"The entertainment in the hotel was all focused and catered for the Spanish - why can’t the Spanish go somewhere else for their holidays?”

Grandmother-of-six Freda and her 61-year-old friend paid a total of £1,133 for the all-inclusive stay at Benidorm's Poseidon Playa hotel, but claim that they were not informed it is a predominantly Spanish hotel.

They also claim that the hotel is on an incline when they had specifically said their mobility issues meant they needed a hotel on a level surface. 

In a move that wouldn't seem out of place in ITV comedy Benidorm, the furious OAPs demanded a full refund or a free trip from Thomas Cook to make up for their overly Spanish trip to Spain - but were horrified to be just offered a £75 gift voucher each. 

Read more: Mum abandons £1,200 Pontins break after being checked in to THIS filthy chalet

The hotel is popular with locals - much to Freda's rage (Image: Thomas Cook)

Freda, who lives in Blackburn, said: “I have never complained about a holiday before - but this one was a disaster from start to finish. 

“My friend and I paid for it from our pensions and it was a struggle trying to fund it over 12 months and the holiday was totally ruined - I cried after. 

"We wanted to go somewhere on flat ground and not in the hills because we have mobility issues. 

“To top it off once we got to reception they told us we had been put on the 14th floor, thankfully we were moved to the second floor, and that it was 42 steps down to the hotel’s swimming pool." 

The pair travelled 1,500 miles from Manchester Airport to Alicante on May 10, after not being notified by Thomas Cook that the dates of their flights had changed. 

The Poseidon Playa was 'teeming with rude Spaniards' (Image: Thomas Cook)

Freda, who has previously visited Greece, Turkey, Portugal and Tenerife, claims Thomas Cook ‘mis-sold’ and ‘ruined’ her dream holiday. She said there were no reps on the holiday who they could complain to about the trip - so instead Ms Jackson submitted a letter of complaint to Thomas Cook.

Thomas Cook bosses initially offered Freda and her friend a £75 holiday voucher as compensation for the ‘disappointing’ trip abroad. 

But after declining the initial 'goodwill gesture' made by the travel company, they made an improved offer of £566 to be split between Freda and her friend. 

Freda says she is yet to respond to the travel company about their renewed offer. 

A Thomas Cook spokesman said: "We are very sorry for the inconvenience this caused and are investigating to make sure it doesn’t happen again. 

"We have offered Ms Jackson and her travel companion a gesture of goodwill to try and put things right which we hope she will accept."