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16 November 2016, 11:58 | Updated: 16 November 2016, 12:19
Tyne and Wear Metro has been forced to apologise, after an alleged racist remark was made over a station tannoy.
It happened at the Wallsend stop last week, when a Romanian man was apparently begging passengers for money.
An announcement made over the PA system said: "We've had numerous complaints about your behaviour demanding money and begging. You might do it in your country but you're not doing it in here."
There've been no official complaints, but Metro bosses say they're taking it very seriously and an investigation is underway.
Paul Walker, customer service director at DB Region Tyne and Wear, which operates Metro on behalf of Nexus, said
"We are aware a member of our staff made a tannoy announcement at Wallsend Metro station which may be deemed inappropriate.
We would like to apologise for any offence caused and can assure customers that reports of inappropriate or offensive behaviour by staff are taken very seriously.
A full investigation into the matter is currently ongoing to establish the facts and, based on the outcome, appropriate action will be taken.''