999 Call Cantre Expected To Be Busy on New Year's Eve

31 December 2018, 08:45 | Updated: 31 December 2018, 12:14

secamb pic call centre

Ambulance crews across Sussex and Surrey are preparing what could be their busiest night of the year .



Secamb is expecting to handle between three and four calls a minute as people see out 2018 tonight

They're asking us to think carefully before calling 999

At the busiest point, the Trust is expecting to handle between three and four calls a minute with a total well in excess of 3,000 calls handled in 24 hours.


Emergency Operations Centre staff will be working hard to prioritise the Trust’s response to patients in a serious or life threatening condition and ambulance crews and volunteers are expected to attend more than 2,500 calls.


The public is urged to help by only calling 999 in the event of a serious emergency. People are also reminded that calls of a less serious nature will not be assigned an immediate response and may be advised to seek alternative help.


SECAmb is urging people to have fun but stay safe by following the simple advice below:
· If drinking alcohol – have fun but be sensible. Look out for others you’re with and drink water between alcoholic drinks
· Excess alcohol consumption on its own isn’t usually a reason to dial 999 for someone but if there’s another complaint causing concern or someone loses consciousness then dial 999 without delay
· Plan your evening. How are you getting home? Look out for others you’re with.
· Wear layers as they keep you warmer than one thicker layer. They can also easily be removed as you warm up
· Look out for any vulnerable friends and neighbours
· Remember 999 is for emergencies – if it’s not an emergency and you need health advice remember alternatives including calling NHS 111
Regional Operations Manager James Pavey said: “At this time of year we are always busy and we have planned ahead to manage the additional demand. We faced high demand at Christmas and we know that New Year’s Eve will also be challenging.
“I know that all our staff and our volunteers will rise to the challenge as they always do but we really need the public to support us by remembering to only call 999 in the event of a life-threatening or serious emergency.
“Calling 999 for someone because they’ve had too much to drink is not necessary. We appreciate that many people will want to celebrate and drink alcohol and of course we want people to have fun. But we also want them to plan their night, be sensible, look out for each other and not drink excessively.
“If people can remember this simple advice they can help us to maximise our ability to respond to our most seriously ill and injured patients.”



When to call 999:
If you think a patient is suffering from one of the following you must dial 999 for an ambulance:
heart attack (e.g. chest pain for more than 15 minutes)
sudden unexplained shortness of breath
heavy bleeding
unconsciousness (even if the patient has regained consciousness)
traumatic back/spinal/neck pain
You should also call for an ambulance if:
you think the patient's illness or injury is life-threatening
you think the illness or injury may become worse, or even life-threatening on the way to the hospital
moving the patient/s without skilled people could cause further injury
the patient needs the skills or equipment of the ambulance service and its personnel
For further information on how to protect yourself and others this winter please click on the following link: https://www.nhs.uk/staywell