"Bullying Culture" At Cardiff Hospital

An inquiry into the accident and emergency department at Wales’ biggest hospital has found a “culture of bullying, harassment and inappropriate behaviour”.

The independent report, which also looked at the assessment unit at Llandough Hospital and the minor injuries at Barry, was commissioned by Cardiff and Vale Health Board.

There were four main areas of concern at Cardiff’s University Hospital:

  • Bullying and harassment
  • Poor practice of care causing patient harm
  • Targets taking priority over patients
  • Staff shortages

It’s claimed that “inappropriate behaviour” was among all levels of staff, with many feeling undermined.

Workers admitted they felt “emotionally distressed” on a regular basis, due to long hours and would have to miss breaks to cope with the extreme pressure.

They also claimed they were unable to take annual leave or sick leave, but shifts were regularly short staffed because of the sickness rate.

A&E staff said they felt “hopeless” and there was great pressure to meet targets.

Chief Executive of Cardiff and Vale Health Board, Adam Cairns, said:

“I think message received is what I would say.

“We’ve listened and I think now we have a really good understanding that helps us to know, with staff, what we need to do.

“I think what matters now, is what we do next.”