Auction Terms & Conditions


  • Prize is for a pair (2) tickets for the Michael Buble Cocktails & Conversation event on Wednesday 16th November 2011.
  • Travel & accommodation is not included.
  • Doors open at 5pm and guests must arrive by 5:45pm.
  • The event will finish at approximately 9:30pm.
  • Event is in a Central London location, close to Trafalgar Square & Charing Cross Station.
  • Event is for over 18s only.
  • Includes two cocktails (or soft drink alternative).
  • Winning bidder MUST bring photo ID & provide the name of their +1 in advance. No entry without photo ID.
  • You may be required to stand at this event.
  • Mobile phones & cameras will not be allowed into the event & must be handed into secure storage on the way in to the event. Please avoid bringing with you if possible.
  • The event is being filmed & recorded for broadcast.
  • The dress code is smart.
  • Tickets do not in any way guarantee or imply a personal meeting with Michael Buble.


The following rules ("Rules") together with Global Radio Services Ltd's ("Global Radio") general and competition terms and conditions (with the specific exception of clauses 2.1 to 2.6) (the “Terms and Conditions”) (which can be found at apply to the Have a Heart auction on Heart (“the Charity Auction”) which will run on Wednesday 16th November 2011 between 8am & 9am (“the Duration”).

The "Participating Radio Station" is Heart London.

By participating in the Charity Auction, anyone who takes part (“a Participant”) will be deemed to have understood these Rules along with the Terms and Conditions and to be bound by them.

1. Details of the Auction

1.1 Throughout the Duration, listeners to the Participating Radio Station will be invited to take part in the Charity Auction for a chance to bid for a pair of tickets for the exclusive Michael Buble event on Wednesday 16th November 2011.

1.2 There will be one way to participate in the Charity Auction; by placing bids via the Auction Line (“Bid”).

1.3 To place a Bid each Participant must call the number given out on air (“the Auction Line”) only when directed to do so and only during the specified period.  Calls to the Auction Line number are charged at local rates from a BT landline, other networks and mobile costs may be higher.

1.4 With regards to the Bid, once the item is announced on air, Bids will be taken for a specific period as announced on-air (“Bid Period”). The highest Bid received during the Bid Period will be announced on air to the extent permissible until such time that the Bid has been beaten (if applicable). The highest genuine Bid received from any Participant at the end of the Bid Period will secure the item. Where a Bid is successful, the Participant will be contacted by the Participating Radio Station.

1.5 If at the end of the Bid Period there are two or more active bidders, a final silent bid will be taken from each active bidder, and the highest silent bid will secure the item.

1.6 All Participants must ensure that they are able to pay for any item on which they wish to Bid for.

1.7 Payment for any Bid must be by debit or credit card, and must be completed by midday on Wednesday 16th November 2011.

1.8 The Participating Radio Station’s invitation to listeners to make Bid(s) shall constitute an offer by the Participating Radio Station and: (i) making a Bid on any item; and (ii) the amount to be paid having been deducted from or charged to the Participant’s account; shall constitute the Participant’s acceptance of the offer and consideration.  

1.9 Title in the items successfully Bid for shall not pass on to the Participant until such time as payment for the item has been received by the Participating Radio Station.

1.10 All items offered for either the Charity Bid shall be subject to availability and the Participating Radio Station shall not be liable for claims, expenses, costs and or any losses (such as but not limited to profits, indirect, pure economic, consequential or otherwise) or damage (save for death or personal injury arising from negligence) suffered by the Participant.

1.11 All matters relating to the Charity Auction shall be at the sole discretion of the Participating Radio Station and the Global Group.

2. Eligibility

2.1 Participants must be over 18 years of age.

2.2 Any person using a telephone which is not his or her own should ask for the permission of the owner of the telephone before calling the Auction Line.

2.3 Notwithstanding that a winning bid has been received or a pledge for an item has been given, if the Global Group or the Participating Radio Station discover before the delivery of any item that for any reason under these Rules or Terms and Conditions the Participant should have been ineligible to engage in the Bid, or that any of the same should have been declared invalid due to any suspect activity, the Global Group reserves the right to reject the bid as applicable. In such circumstances, the Global Group reserve the right to offer the prize to the second highest bidder.

2.4 The actual owner of the credit/debit card must personally provide his/her credit/debit card details on the Auction Line.

2.5 The Global Group and the Participating Radio Station shall not be responsible for any failure on behalf of any Participant whose telephone call is not received by the Global Group or the Participating Radio Station.


This ticket is issued subject to the terms and conditions of Global Radio and of the Venue (together called "the Management") which include without limitation:

No admission without a valid place on the guestlist.

The Management reserves the right to change the programme in exceptional circumstances, such as the illness of an artiste, traffic congestion, weather.

No tickets exchanged unless an Event is cancelled or postponed. 

The Management reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with the reasonable requests of the Management.

The Management reserves the right to conduct security searches to ensure safety of patrons.

No mobile phones, cameras, video recorders or any form of audio visual or audio recording equipment allowed into the Venue and their use is strictly prohibited.

No bottles or cans are allowed in the Venue

Items that the Management, in its absolutes discretion, consider may be a threat to health and safety are not permitted into the Venue.

The Management does not accept responsibility for the loss or damage of personal property brought into the Venue, unless caused by their negligence.

The Management accepts responsibility for death or personal injury caused by their negligence, but not otherwise.

Under no circumstances will the Management be liable for unforeseen or indirect loss.

Winners must be 18 years of age or over.

Ticket holders leaving the Venue will not be granted re-entry.

This ticket is not valid for re-sale or transfer.  Should this ticket be re-sold or transferred for profit or commercial gain by anyone other than the nominated Box Office or one of its authorised sub-agents, it will become void and the holder may be refused entry to or ejected from the Venue

WARNING – Please note that you will be exposed to loud music at the Event.  Please also be aware that strobe lighting may be used during the Event.

The management has a ZERO TOLERANCE POLICY IN RESPECT OF ILLEGAL SUBSTANCES Management WILL refuse admission or eject a ticket holder(s) for ANY behaviour which is, or is likely to, breach this policy. Management shall be entitled to take all reasonable measures to ensure compliance with this policy.

The Event will be recorded.  Your attendance at the Event shall constitute your approval for inclusion within the filming and audio recording and your permission for the Management to make full use of the recordings and footage taken with no recourse to you.

Your legal rights as a consumer are not affected by theses terms and conditions.

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