Public File - North East

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator.

This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

News Bulletin schedule

Heart 100 to 102 FM broadcasts locally produced news bulletins hourly between 0600 and 1900 including the 10 minute nightly news show at 1845 weekdays, and between 0600 and 1200 at weekends. In addition to these, news containing nationally produced content, is broadcast hourly at all other times with the exception of during the Big Top 40 Show.

See the latest local news stories here.

The Heart North East News Team

News Editor: Anna Harding

Martin Lindsey

Lisa Alison

Alice Bailey

Natasha Moore

Tel: 0191 444 2545


Heart North East’s Programme Schedule  

Heart North East's programme schedule can be found here. This includes details of all the shows for the coming week as well as quick links to all the DJ pages.

Pre-recorded Output

Friday evenings between 1900 and 2100, Saturday afternoons between 1700 and 2100, Sunday mornings between 0600 and 1200, and Sunday evenings 1900 to 2200 are pre-recorded.

The amount of local programming per day produced by the station

Heart North East's weekday output from 6am-10am, 4pm to 7pm, weekends from 1pm until 5pm (Saturday), 12pm until 4pm (Sunday) and off-peak programming (such as Toby Anstis, Matt Wilkinson, Club Classics, Zoe Hardman, Emma Bunton , Mark Wright, Stephen & Emma, JK & Lucy, Jason Donovan and The Big Top 40 Show is produced and presented from our studios, based in London.

Ofcom Localness Guidelines

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:

In addition, all local radio stations have written 'formats' that they must follow at all times. You can read ours here:


Events / Charities support

Heart supports Global’s Make Some Noise, which is run by Global Charities, part of Global, the media and entertainment group, home of 8 of the best loved and biggest commercial radio stations. 

The aim of Global’s Make Some Noise is to help disadvantaged children and young people across the UK.  These youngsters may be affected by illness, disability, bereavement or lack of opportunity.

Global’s Make Some Noise raises money through a variety of means, including an annual appeal day, overseas trekking challenges, running events and other on-air fundraising initiatives.

Global’s Make Some Noise is an appeal operated by Global Charities, a registered charity in England & Wales (1091657) & Scotland (SC041475), find out more about our work at or email


Heart North East's Playlist

Station Format

You can read the station’s format here:

Station Contact Details

Studio Telephone Number: 0345 002 1100

Station Contact Number: 0191 444 2500

Traffic & Travel Number: 0345 002 1100

Text Number: 82122

Text Messages: Start your message with NORTH

News Contact Number: 0191 444 2545

Sales Contact Number: 0191 444 2500

PC Contact Number: 0191 444 2537


Comment or Complain about the station

If you would like to comment or make a complaint about Heart North East, please email providing details of your comment or complaint, and our programming team will help with your enquiry.

Heart TV

Heart TV is licensed and regulated by the Office of Communications (Ofcom) under Television Licensable Content Service License No. 1658.

The licensee operating Heart TV is Global Music Television Ltd, which is a subsidiary of Global Radio UK Ltd.  Both companies are based at 30 Leicester Square, London WC2H 7LA.

Heart TV can be contacted in the following ways:

•    via post at 30 Leicester Square, London WC2H 7LA

•    via email at

•    or via telephone number: 020 7766 6000

Ofcom can be contacted via post as follows:

Television Broadcast Licensing (5th Floor)
Riverside House
2a Southwark Bridge Road

In addition, viewers can correspond with Ofcom via its website at:

Heart TV may from time to time offer viewers the opportunity to enter competitions using Premium Rate Telephony Services.

If you think there is a problem with our Premium Rate Services or would like to make a complaint, please call our customer service line on:
03333 212196
Alternatively, you can write to us.  Please send your query to: Premium Rate Manager, Global Radio Limited, 30 Leicester Square, London, WC2H 7LA.
Global Radio, the parent company of Heart TV is registered with the Premium Rate Services regulator, PhonepayPlus. Our registration number is: ORG832-96388-41101.

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