Two Girls Indecently Assaulted Last Sunday
British Gas Customers To Video Call?
British Gas customers in Southampton will be able to talk face-to-face with staff when they telephone call centres through a new video service.
A pilot scheme is being launched in the city after research showed that most people wanted to see a customer service employee when they called with a query.
Ian Peters, managing director of British Gas Energy, said:
''We're testing the use of video chat with our customers, offering them new ways to talk to us about the energy they are buying, their energy use and help with energy efficiency to keep bills down.
''We hope that our online face-to-face pilot will not only make our support and advice as transparent as possible, but will also allow us to add an even more personal touch to the service we offer our customers.''
The pilot scheme will involve 20 British Gas staff based in Leeds and Southampton.
A 29-Yr-Old Woman Has Been Arrested After Car Spotted In Water Near Coppins Bridge.
Pause in Old Christchurch Road is home to seven rescue cats, which customers can play with while they eat and drink.
His Bentley hit Anthony Grey on East Park Terrace, after he'd ridden through a red light.
Recently Played Tracks
Now playing: Non-stop hit music
Deposit £10 to get a £40 Welcome Bonus - That's £50 to play bingo, slots and more!*
Over 50 tracks to make you feel-good. New album out now...
Find your local four day weather report here.
What's happening on the roads where you are?
Make Heart the soundtrack to your day and you could be a winner with great prizes up for grabs throughout the day.
Find out more about some of the companies advertising on Heart.
Get some great ideas on how to advertise your business on radio, online and on mobile.