Storm: Customers Without Power To Get Compensation

Anyone here who lost electricity for more than 48 hours after Monday's storms - are being told they will be able to claim compensation.

UK Power networks are telling HEART they're doubling the amount they would normally have to pay people as a gesture of goodwill

UK Power Networks is writing to all customers who qualify for any payments following power cuts caused by the storm.

Customers are entitled to a payment under a storm event if they were without power for 48 continuous hours.  The statutory payment is £27 but as a gesture of goodwill because we understand the difficulties experienced by people last week, we have agreed to double this to £54. 

They are entitled to a further payment for each 12-hour period thereafter and this again will be doubled by us to £54. This is capped at £432.

All customers who qualify should receive a letter from UK Power Netowrks to explain this at the early part of this week. 

Missing Suffolk Schoolgirl Missing Suffolk Schoolgirl

Police are increasingly concerned for the welfare of a 15-year-old girl who went missing in the Kesgrave area on Thursday and are renewing their appeal to trace her.

Recently Played Tracks

On Radio: Club Classics with Mark Wright

7pm - 9pm

Email the show

Text 'HEART' to 82122

Club Classics with Mark Wright

Stay tuned...

Watch heart TV

  • Now playing: Non-stop hit music

Heart VIP

Local

Autumn Weather

Find your local four day weather report here.

Listening To Radio Win With Heart

Make Heart the soundtrack to your day and you could be a winner with great prizes up for grabs throughout the day.

Follow Heart on Twitter