Storm: Customers Without Power To Get Compensation

Anyone here who lost electricity for more than 48 hours after Monday's storms - are being told they will be able to claim compensation.

UK Power networks are telling HEART they're doubling the amount they would normally have to pay people as a gesture of goodwill

UK Power Networks is writing to all customers who qualify for any payments following power cuts caused by the storm.

Customers are entitled to a payment under a storm event if they were without power for 48 continuous hours.  The statutory payment is £27 but as a gesture of goodwill because we understand the difficulties experienced by people last week, we have agreed to double this to £54. 

They are entitled to a further payment for each 12-hour period thereafter and this again will be doubled by us to £54. This is capped at £432.

All customers who qualify should receive a letter from UK Power Netowrks to explain this at the early part of this week. 

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