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23 April 2013, 17:27 | Updated: 23 April 2013, 17:36
The East of England Ambulance Service has announced a 'turnaround plan', following criticism of response times.
The plan includes:
Andrew Morgan, interim Chief Executive, said: "We need to improve the service we give to patients and better support our dedicated and committed staff.
In addition to recruiting more people and putting more vehicles on the road earlier this year, we have developed short and medium term actions and, coupled with our organisational development strategy to better empower staff, these will help to start to transform the service.
Transforming the organisation will take time but we have the staff and the focus to turn things around together."