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27 March 2014, 06:18 | Updated: 27 March 2014, 15:19
An official report has criticised the way Cambridgeshire Police deal with domestic abuse cases.
Inspectors found thousands of domestic violence victims are being failed by forces across England and Wales, due to "alarming and unacceptable weaknesses'' in the way cases are investigated.
In a damning report, Her Majesty's Inspectorate of Constabulary (HMIC) said only eight out of the 43 forces responded well to domestic abuse and the most vulnerable victims faced a ''lottery'' in the way their complaints were handled.
Cambridgeshire Police was among the forces ''of particularly serious concern''.
Poor attitudes, ineffective training and inadequate evidence-gathering were all heavily criticised by the watchdog, which has called for an urgent shake-up of the response to domestic abuse - from frontline officers up to police chiefs.
Home Secretary Theresa May has announced she will chair a new national monitoring group, in response to one of the key recommendations made by the inspectors, to ensure every police force overhauls its approach to domestic violence.
Reacting to the findings, campaigners warned domestic violence was still treated as a second-class crime by police, while Labour demanded further action from the Home Secretary.
HM Chief Inspector of Constabulary Tom Winsor said: "Domestic abuse casts a terrible blight on the lives of very many people, and can have tragic consequences.
In too many police forces we found there were serious weaknesses in services, which are putting victims at unnecessary and avoidable risk.''
He added: "Domestic abuse is not only about violence, it is about fear, control and secrecy.
It is essential that the police make substantial reforms to their handling of domestic abuse, including their understanding of the coercive and psychological nature of the crime as well as its physical manifestations.''
There were 269,700 domestic abuse-related crimes in England and Wales between 2012 and 2013, the report said, with 77 women killed by their partners or ex-partners in the same period.
Inspectors singled out Greater Manchester, Bedfordshire, Cambridgeshire and Gloucestershire Police forces as being of particularly serious concern, while hailing Lancashire Police as having the best response to domestic abuse.
HMIC raised concerns about poor attitudes displayed towards domestic abuse victims, with some officers showing a ``considerable lack of empathy''.
Police attitudes were recently laid bare in a case in the West Midlands, where officers were inadvertently recorded calling an alleged victim a ``f***ing slag''.
In the report, inspectors said: "HMIC is concerned about the poor attitudes that some police officers display towards victims of domestic abuse.''
They added: "Victims told us that they were frequently not taken seriously, that they felt judged and that some officers demonstrated a considerable lack of empathy and understanding.''
HMIC warned the quality of response of an officer attending a domestic abuse incident was entirely dependent on the individual attending and was left "almost entirely to chance''.
"The service that some of the most vulnerable victims in our communities receive from the police should not be a lottery,'' the report added.
This lack of understanding is partly driven by current approaches to training, which should be overhauled, the inspectors said.
Training is largely reliant on "e-learning'', which typically involves a police officer reading information on a computer and then answering a short multiple-choice test, HMIC found.
Further failures in how officers gathered evidence in domestic violence cases were highlighted by the inspection.
In a file review of 600 domestic abuse cases of actual bodily harm, that is, where the victim will have a visible injury, inspectors found photographs of injuries were taken in only half the cases.
And in three cases out of 10, officers' statements lacked important details such as a description of the scene or injuries.
HMIC said: "In many forces, HMIC found alarming and unacceptable weaknesses in the collection of evidence by officers after arrival at a domestic abuse scene.''
Some forces had disabled the camera function on officers' phones, leading desperate investigators to resort to using their personal phones to take photographs of victims injuries.
There were also "unacceptable'' variations in charging abusive partners with criminal offences, inspectors said.
HMIC warned in some forces there were "high levels'' of cautioning, while the number of prosecutions pursued without the support of the victim was too small.
Forces were also found to be using so-called restorative justice as a way of resolving domestic abuse assaults between intimate partners - that is bringing couples together to discuss the incident.
Inspectors said this was "not appropriate'' and gave rise to "unacceptable risk''.
Looking at managing risk, inspectors said forces should consider applying the same disruption tactics that work against organised crime groups to domestic abusers - including using covert resources, such as surveillance, to collect intelligence.
Among the four forces that were found to be of serious concern, Bedfordshire had one officer working in its specialist domestic violence unit, and in a case in Greater Manchester, the 13-year-old daughter of a victim was asked to act as a language interpreter for officers investigating allegations against her father.
Among its recommendations, HMIC has called for a national oversight and monitoring group to be set up by Government, chaired at a senior level.
Home Secretary Theresa May, who commissioned the HMIC inspection, confirmed a group would be formed.
Mrs May said: "HMIC's report makes for depressing reading, and its findings are deeply worrying.
It exposes significant failings, including a lack of visible police leadership and direction, poor victim care and deficiencies in the collection of important evidence.
HMIC makes a series of recommendations to forces and I expect them all to be implemented quickly.
To make sure that change happens, I am establishing a new national oversight group, which I will chair myself.
HM Inspector of Constabulary Zoe Billingham said: "We believe the findings of this report should be a wake-up call for the police service.
Domestic abuse must no longer be the poor relation to other policing activity.''
Chief Constable Simon Parr said: "We took on board the critical feedback from the HMICs first report and ensured we took swift and robust action to resolve those issues.
This work continues and has been recognised through the re-inspection in February.
“The force has invested heavily in the Public Protection Department and at the time of the inspection had already commissioned a review by the College of Policing to help improve our services and we were awaiting those results when the HMIC visited.
“Although our improvements have been praised we will not become complacent in our efforts to protect those who are most vulnerable.”